Reservations Sales Agent 预定部文员

Duties and Responsibilities工作职责
Sell the InterContinental Hotels Group products and services using up-selling and suggestive selling techniques运用销售技巧和房间销售升级推广洲际酒店集团的产品和服务Promote the Hotel’s (and ICHG generally) products and services推销酒店（以及整个洲际酒店集团）的产品和服务Maintain a high level of product and service knowledge about all ICHG Hotels in your region充分了解所在地区的洲际酒店集团成员的产品和服务
Develop and maintain a regular pattern of sales calls发展和保持定期进行销售拜访的模式Prepare and execute action plans which increase reservation sales and associated business准备和执行增加预订销售和相关业务的工作计划
Record and process reservations made by phone/fax/email记录和处理通过电话，传真，电子邮件进行的预订 Accept wait list reservations接受等候单上的客人预订Process amendments to reservations such as extensions, early departures, etc修改延期和提前离店等特殊情况的预订记录Manage “no show” reservations by investigation and recording of same 调查和记录未按预订抵店的预订情况Record special billing arrangements for groups and conventions对团组或会议的特别账单安排进行记录Liaise with Front Office Manager or Finance Manager for all reservations requiring credit approval与前厅部经理或财务经理联系要求信用审批的预订事宜Maintain knowledge of special rates/ offers/ promotions掌握关于特价，酬宾，促销活动的信息Monitor reservation levels and inform Managers of current and future occupancy rates监测预订情况，并向经理通报目前和将来的入住率Prepare reports as requested (eg to travel agents, business houses etc)按照要求准备报告（如给旅行代理人和商业机构的报告等）Prepare reservation sales reports准备预订销售报告