预定部主管 Reservation Supervisor(储备)

岗位职责：
1.定期主持召开部门沟通会议和分部门例会。
To conduct regulardivisional communications meetings and departmental briefings.
2.负责部门营运手册的准备和更新的工作。
To take charge ofthe preparation and update of Departmental Operations Manuals.
3.确保整个预订部维持一套系统化且不断更新的电子文件及打印文件存档系统。
To ensures that anorganized, up-to-date filing systems, both paper and electronic, as maintainedfor all reservations.
4.根据工作量及运转需求，保证值班表的合理安排及员工节假日的休息计划，确保最理想的人员分配。
To maintain dutyroster, day off and vacation planning to ensure optimal allocation of manpoweraccording to business level and operation needs.
5.确保所有预订部员工遵循品牌承诺并为客人提供始终如一的优质服务。
To ensures thatall Reservations employees deliver the brand promise and provide exceptionalguest service at all times.
6.辅助并培训预订部整个团队如何处理和解决内部及外部的询问和问题。
To assist andtrain the Reservations team to handle and resolve internal / external enquiriesand issues.
7.确保及时与准确报告与客房预订相关的财务信息。
To ensure timelyand accurate reporting of financial information related to room reservations.
8.确保所有预订部员工了解所有酒店规章制度并遵照执行。
To ensure that allin-house rules and regulations are communicated to Reservations employees andimplemented.
9.了解并执行预订部相关的集团标准。
To know andimplement the Brand standards for Reservations
10.确保所有预订准确及时录入系统，以保证数据的完整与销售客户产量统计的准确。
To ensure allreservations are properly made to ensure data integrity and accuracy ofproduction tracking of Sales accounts.
11.协助监督预订部全体员工的出勤及仪容仪表，根据酒店标准，确保员工正确穿着员工制服，保持高标准的个人仪表及卫生。
To assist tooversee the punctuality and appearance of all Reservations employees, makingsure that they wear the correct uniform and maintain a high standard ofpersonal appearance and hygiene, according to the hotel and department’sgrooming standards.
12.为新员工做部门的介绍和培训，确保每位员工在处理实际客人预订前具备所有相关的预订技能和知识。
To conductdepartmental orientation and training to new employees to ensure every employeeare equipped with complete reservations skill and knowledge prior to handlingactual guest reservations.
13.随着行业、公司和酒店的变化，对预订的职能做出相应调整。
To respond tochanges in the Reservations function as dictated by the industry, company andhotel.
14.在预订部经理不在的时候，负责预订部的管理。
To take charge ofReservations Department the absence of Reservations Manager
15.完成其他合理分配的职责和任务。
To carry out anyother reasonable duties and responsibilities as assigned.
岗位要求：
1.在酒店行业具有不低于3年的工作经历
Aminimum of three (3) years’ experience in the hospitality industry
2.具备与客户，员工和第三方合作伙伴较强的交流能力
Withcustomers, employees and third parties partners strong ability of communication
3.具有处理问题的能力，推理能力，积极性，组织能力和培训能力
Problemsolving, reasoning, motivating, organizational and training abilities.
4.精通电脑的各种应用程序
Proficientin the use of Microsoft Office
5.具有将强的书写、沟通能力、管理能力、计划和组织能力、语言表达及书写交流能力和对客服务能力
Good writing and communication skills, management skills, planning and organization skills, language and communication skills and customer service skills
6.英语水平需达到流利的表达和顺畅的书写
English– excellent oral and written skills