值班经理

Shangri-La, Yiwu 义乌香格里拉
Located at the heart of Yiwu business center, Shangri-La, Yiwu is near the world-famous Yiwu International Commodity City. The hotel features 362 guestrooms and suites, as well as 136 serviced apartments. Shangri-La, Yiwu offers guests an exceptional dining experience. Brown Sugar restaurant comes to life with made-to-order Asian and Western dishes. Live cooking stations provide an array of international delights at buffet restaurant Yue Xiu Wok. From the Lobby Lounge, guests can enjoy relaxing moments. There is a 2,000-square-metre and 12-metre-high pillar-less Grand Ballroom, which comfortably accommodates 1,000 guests for banquets. There are also 11 other function rooms of varying size, some of which provide natural daylight.
义乌香格里拉位于高达215米的义乌世贸中心，毗邻与世界小商品贸易的国际商贸城。酒店坐拥362间48平米以上的客房和136间服务式公寓。酒店设有三间餐厅，为客提供非凡的餐饮体验。红堂特色餐厅提供各国风味美食；越绣灶自助餐厅大厨现场烹饪提供当地与国际美食；大堂酒廊是宾客享受下午茶的理想之所。位于酒店三楼的2，000平米无柱式大宴会厅挑高12米，可举办超过1,000人的宴会活动。酒店还设有11间不同大小的多功能厅，其中部分还配备自然采光。
We are currently looking for a Duty Manager to join our team.
As a Duty Manager, we rely on you to:
1. Comprehensive knowledge of Shangri-La standard operating policies and procedures.
2. Manage the operation and workflow of guest relations department to maximize guest satisfaction.
3. Manage and guide staff and ensure the implementation of hotel policies and procedures.
4. Receive guest comments, hold daily and monthly meetings and identify areas of service that need improvement.
5. Create a positive and harmonious working environment to promote and develop team spirit.
We are looking for someone who:
1. College degree or above, at least 2 years working experience in the same position.
2. Good image and temperament, proficient in computer operation, with strong English listening, speaking, reading and writing skills.
3. Be familiar with the contents and procedures of various emergency plans, and understand the reception etiquette and etiquette.
4. Dignified appearance, love hotel work, good at communication, good management and coordination skills, able to play a good role in management, leadership and supervision.
5. Pay attention to details, have a sense of responsibility, dare to take responsibility, Thorough organization and supervisory skills proficient in accomplishing the task.
工作概述：
1.全面掌握香格里拉标准操作政策和程序方面的知识。
2.管理宾客关系部的运作和工作流程，使宾客满意度最大化。
3.管理和引导员工并且确保酒店政策和程序的执行。
4.获得客人的意见，举行每日和每月会议并指出服务中需要提高的区域。
5.创造积极和谐的工作环境以促进和发展团队精神。
岗位要求：
1.大专以上学历，有同岗位工作经验2年以上。
2.形象气质佳，精通电脑操作，具备较强的英文听说读写能力。
3.熟悉各种应急预案的内容和程序，了解接待礼仪、礼节。
4.仪表端庄，热爱酒店工作，善于交际，具有较好的管理和协调能力，能够很好的发挥其管理、领导和监督的作用。
5.注重细节，工作有责任心，敢于承担责任，有很强的组织管理技巧，可以高效的完成任务。
If you are the right person, what are you waiting for？ Click the apply button now！