GSC Manager/Supervisor 宾客服务中心经理/主管

Job Responsibilities
岗位职责
· Ensure operator work efficiency and manners, pay attention to the employee's situation, at any time to response to blatantly corrected.
确保接线生工作时的效率和礼貌，随时留意员工的应对情况，对不合要求的应对要予以纠正。
· Management, supervision and coordination of total rooms operation.
管理,监督和协调总机房的运作。
· Establish maintain the good relationship and the employee.
建立维护和员工的良好关系。
· Responsible for staff training, should add to its guidance, to improve the level of response as soon as possible.
负责对员工进行培训，对其应多加指导，使其尽快提高应对水平。
· Properly arranged by staff.
合理地做出人手安排。
· Pointed out the mistakes made by the employee in the work in time and correct.
及时指出员工在工作中所犯的错误并与以纠正。
· Work of subordinate staff ready to upload issued.
对属下员工做好上传下达的工作。
· Arrange staff training on a regular basis.
安排员工进行定期的培训。
· To participate in the organization of their skills and product knowledge training.
参与组织的相关技能,产品知识的培训。
· Organize departmental meeting between, promote the communication and operation.
组织部门之间的会议，促进交流和运作。
GUEST EXPERIENCE宾客体验
· Investigate complaints about the phone, and make the appropriate treatment.
调查有关电话方面的投诉，并做出适当的处理。
· To understand the needs of the guests, and respond quickly to customer requirement.
了解客人的需求，并对客人要求做出快速响应。