酒吧服务员 Terrace Attendant

1.Handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
礼貌而高效地处理所有客人和内部客人的投诉和询问，确保问题得到圆满解决。
2. Present menu to guest, answer guest inquiries and offer food, beverage and service suggestion.
向客人呈送菜单，回答客人问询并为客人提供关于食品，饮料及服务的建议。
3. Establish a rapport with guests maintaining good customer relationships.
与客人建立并保持良好的客户关系。
4. Make order according to the procedures set and serve guests food and drink.
根据所定的程序接受点菜并为客人服务食品及饮料。
5. Ensure all Food & Beverage items, equipment and other facilities are maintained according to department operation manual.
根据部门营运指南要求确保部门内所有餐饮物品，设备和其他设施得到妥善保管和维护 。
6. Record the guest order and provide products and services, without undue delay.
记录客人点菜并及时提供产品和服务，不得无故延误。
7.Be familiar with restaurant menu and wine list.
熟悉并对餐厅菜单和酒单有相当的了解。
8.Upsell the drinks to increase revenue.
促销饮品以提高营业收入。