客户服务高级经理

Apply knowledge of the CRC Grandstand House Rules and Total Experience Design to design the Customer Service Operating Model and simulation planning for all the customer service operations at the CRC Grandstand, covering both CRC Raceday and Non-Raceday scenarios.Work with different department to provide services to meet the Customer Experience program, ensuring a deep understanding of customer preferences, needs, and expectations.Develop service level agreement (SLA) focused on reducing response times and providing high customer satisfaction for all Segment customers.Establish policies and procedures that ensure high quality customer service delivery and reflect industry best practices.Define customer experience touch points to sharp the customer perception of branding and enhance customer experience and drive greater satisfaction.Collaborate with HR to define the business needs for a temporary workforce, closely partnering with the HR team to finalize the Grandstand Part-Time Operating Model.