前台主管 Front Desk Supervisor

监督大堂环境是否良好，包括背景音乐、桌椅摆放、装饰等。
Oversee the lobbyconditions, including lobby music; lobby chair setup; lobby decoration whetherin good conditions.
负责前台人手的有效配备并监督确保前台员工始终保持积极活跃的态度面对客人。
Facilitates and ensures a sufficiently manned Front Desk counterat all times. Maintains an active presence at the Front Desk to directlysupervise the Receptionist attending to the guests.
复查每日预抵准备工作，房卡，度假村地图，包价套餐信息。
Double check the arrival bagprepares accordingly, room keys, hotel map, package information.
PSB每日检查。
PSB daily check.
重复检查客人账单的准确性。
Double checks guest folios for completeness and accuracy.
确认每日预离房间数并控制延迟退房。
Confirms the number of “due out” guests and scheduled latedepartures.
确保每日团队抵店前的充分准备及顺利入住并检查团队账单确保其准确性和及时更新。
Ensures group arrivals and billings are properly prepared andexecutes. Double checks group accounts daily for accuracy, and ensures thatthese are always up-to-date.
保证前台员工有能力在系统故障的情况下知道如何应对并启用手工的备用系统。
Ensures ability of Receptionists to implement a manual back-upsystem for Front Desk functions in case of computer breakdown.
总体控制分房,在确保客人满意度的情况下最大化酒店收益。
Oversees room allocations to ensure that guest requests are metwhile ensuring both guest satisfaction and optimum room’s revenue.
确保班次之间的信息沟通和及时更新。
Verifies and updates the information endorsed between shifts.