楼层领班

· Inspect assigned guestrooms. Strictly according to hotelstandard and ensure all the guestrooms are clean with all facilities properlyoperating.
检查指定的客房。严格按照酒店标准，确保所有客房清洁，各项设施正常运行。
· Inspect all check out guestrooms and update room statustimely for selling.
检查所有退房的客房，及时更新客房状态以便销售。
· Be in charge of associates' training and coaching.
负责员工的培训和指导。
· Inspect and ensure all associates make guestrooms accordingto procedures.
检查并确保所有员工按照程序打扫客房。
· Report all maintenance needs to Engineering timely andfollow up the outcome.
及时向工程部报告所有维修需求并跟踪结果。
· Ensure all the Lost and Found extending to housekeepingoffice in the day. Any deferred extending is strictly forbidden.
确保所有的失物招领物品在当天送到客房部。严禁延期上交。
· Handle guest complaint. It is essential to achieve guestsatisfaction. Meanwhile, the floor supervisor shall inspect and give instantfeedback to quest request.
处理客人投诉。达到客人的满意是至关重要的。同时，楼层主管应检查并及时反馈任务要求。
· Record daily special issues on the office log book andprepare the following up list for the next shift.
将每天的特殊问题记录在办公室日志上，并为下一个班次准备以下清单。
· Evaluate associates' performance.
评估员工的表现。
· Otherassignments direct by the superiors.
上级交办的其他工作。