楼层总主管 Head Floor Supervisor

SPECIFICDUTIES 工作任務 :
· Arrange associates' daily tasks reasonably and fairly.
合理、公正地安排员工的日常工作。
· Conduct daily floor briefing.
进行每日楼层会议。
· Inspect assigned guestrooms. Strictly according to hotelstandard and ensure all the guestrooms are clean with all facilities properlyoperating.
检查指定的客房。严格按照酒店标准，确保所有客房清洁，各项设施正常运行。
· Inspect all check out guestrooms and update room statustimely for selling.
检查所有退房的客房，及时更新客房状态以便销售。
· Be in charge of associates' training and coaching.
负责员工的培训和指导。
· Inspect daily allocated and in-house VIP rooms after floorsupervisors have inspected them to ensure standards set forth are met.
检查每日分配的VIP房间和楼层主管检查后的VIP房间，确保达到规定的标准。
· Check work and vacation schedules and ensure that schedulesdo not fall short when hotel is expecting high occupancy.
检查工作和休假计划，确保酒店高入住率时不会出现人手不足。
· Conduct regular inspections of all areas of the hotel forsecurity, cleanliness and maintenance purpose. Note down observations from those areas regarding cleaning procedures, repairorders and maintenance defect s. Donecessary follow up and initiate appropriate action immediately. 定期检查酒店所有区域的安全、清洁和维护。记录这些区域关于清洁程序、维修单和维修缺陷的观察结果。立即采取必要的跟进和适当的行动。
· Inspect and ensure all associates make guestrooms accordingto procedures.
检查并确保所有员工按照程序打扫客房。
· Report all maintenance needs to Engineering timely andfollow up the outcome.
及时向工程部报告所有维修需求并跟踪结果。
· Ensure all the Lost and Found extending to housekeepingoffice in the day. Any deferred extending is strictly forbidden.
确保所有的失物招领物品在当天送到客房部。严禁延期上交。
· Handle guest complaint. It is essential to achieve guestsatisfaction. Meanwhile, the floor supervisor shall inspect and give instantfeedback to quest request.
处理客人投诉。达到客人的满意是至关重要的。同时，楼层主管应检查并及时反馈任务要求。
· Coordinate with Engineering Department and arrangeguestrooms maintenance and MRT.
与工程部协调，安排客房维修和周期性维护保养。.
· Co-ordinate special projects (eg site rooms, vermincontrol, window and carpet cleaning, room inventories).
协调特别项目(如参观客房，除虫，窗户和地毯的清洁，客房供应量)。
· Complete stock takes asrequired.
按要求完成库存盘点工作。
· Record daily special issues on the office log book andprepare the following up list for the next shift.
将每天的特殊问题记录在办公室日志上，并为下一个班次准备以下清单。
· Evaluate associates' performance.
评估员工的表现。
· Otherassignments direct by the superiors.
上级交办的其他工作。