楼层主管-成都世纪城天堂洲际大饭店(J15860)

工作职责：
• Supervise the implementation of housekeeping standards and procedures in relation to:
• 监督客房部各项标准和工作程序的执行 ：
• Bedroom service.
• 臥室服务。
• Bathroom service.
• 卫生间服务。
• Valet service.
• 洗衣服务。
• Cleaning service.
• 清洁服务。
• Linen maintenance.
• 布巾维护。
• Maintain a current and thorough knowledge of all housekeeping systems.
• 对客房部所有系统有最新和完整的知识。
• Open and close the shift and ensure effective shift hand over.
• 负责管理接班和交班工作，以确保交接班过程的有效进行 。
• Distribution and collection of keys.
• 分发和收集钥匙。
• Management of all incoming and outgoing calls.
• 管理所有的呼入和呼出电话。
• Solve employee grievances.
• 解决员工受到的不公正待遇问题。
• Perform Room allocations.
• 分配客房。
• Perform Room inspections.
• 检查客房。
• Prioritise arrival rooms.
• 排列抵店客人客房的优先顺序。
• Liaise with Front Office for guest and hotel requirements .
• 配合前台满足酒店和客人的要求。
• Ensure guest valet is processed and delivered in a timely manner.
• 确保及时为客人提供洗衣服务并送还。
• Management of lost property for the hotel.
• 管理酒店的遗失财物。
• Ensure you have complete knowledge of room types, layouts and facilities.
• 确保具有客房类型，设计和设施的全面知识。
• Manage storage areas.
• 管理仓库。
• Maintain adequate stock levels.
• 保存充足的用品存货。
• Complete stock takes as required.
• 按要求完成库存盘点工作。
任职资格：
• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
• 拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。
• Proficient in the use of Microsoft Office .
• 熟练使用微软办公软件。
• Organizational and training abilities.
• 具有组织和培训能力。
• 2 years housekeeping experience preferably in a hotel of similar size and complexity and including supervisory experience or training.
• 最好拥有在相似规模酒店2年客房工作经验，包括的管理经验或培训经验。
• Type and level of experience required may vary slightly based on size and complexity of operation.
• 经验类型和程度的要求可能因运营规模和复杂性而略有不同。