餐饮服务员

· Deliver Food and Beverageservice of high standard and in accordance with departmental standards andprocedures
· 按照部门的规范和程序提供高标准的餐饮服务。
· Communicates to his/hersuperior any difficulties, guest comments and other relevant information
· 与上级领导交流有关疑难，客人意见和其它相关信息。
· Establishes and maintainseffective employee working relationships
· 与员工建立并保持良好的工作关系。
· Attends and participates indaily briefings and other meetings as scheduled
· 参加和参与每日的例会和其它计划好的会议。
· Attends and participates intraining sessions as scheduled
· 参加和参与计划好的培训课程。
· Prepares for service byensuring:
· 确保部门的以下各项工作就绪为客人提供服务：
Grooming is impeccable and inaccordance with ICHG personal presentation standards
遵守洲际酒店集团的个人仪表仪容规范著装无可挑剔
Outlet equipment is clean
设备干净
Equipment is sorted and stored
设备分类且存放好
Glassware is polished
玻璃器皿擦亮
Flatware is polished
擦亮餐具
China is clean
清洁瓷器
Waiter stations are prepared
准备好服务台
Cutlery is placed for buffetand table service
摆放好自助餐桌上的餐具
Tables are set
摆设好餐台
Reservations are read andfamiliarized
阅读并熟悉预订
Special occasions are ready
准备好特别活动
Music is on
放音乐
Lighting is on
开灯
Outlet is ready for service andguest comfort
酒吧准备就绪为客人提供舒适的服务。
Carries out effective serviceby ensuring:
高效的提供服务：
Guests are greeted and seated
迎宾并安排客人就坐
Daily specials are explainedand upsold
说明并推销每日特价
Food orders are processedaccurately
准确的下餐单
Trays and tray jacks areeffectively used
有效的利用托盘和托盘架
Food orders are taken quickly
快速的为客人写餐单
Payment methods are handledaccurately
确的处理付款方法
Working areas are cleaned andre-set quickly
快速的清洁工作区和重新布置
Bar is clean
清洁的酒吧
Used ashtrays are regularlycleaned
定时清理用过的烟灰缸
Guests are conversed with inrelation to the food and beverage products
与客人谈论有关的餐饮产品
· Carries out effective beverageservice by ensuring:
· 通过确保以下内容高效的提供饮品服务：
Beverages are upsold andregularly replenished, abiding by responsible alcohol service regulations
遵守酒精饮料服务归定，推销饮料并定时为客人续酒。
Converse with Guests aboutwine, advising the types and styles of wine, taking wine orders and servingwine
与客人谈论葡萄酒，建意葡萄酒的品种和风格，写单和为客人送酒
Promoting and selling cocktailsto guests
向客人推销鸡尾酒
Making and presenting cocktails
调配和装饰鸡尾酒
Coffee and tea is served hotand in accordance with standard
按规范提供热的咖啡和茶
· Take appropriate action toresolve guest complaints
· 正确处理客人的投诉。
· Food and beverage stock isstored in relation to hotel procedures
· 按照酒店的规定存储餐饮存货。
· Performs related duties andspecial projects as assigned
· 承担相关的职责和安排的特别项目。
· Maintain and execute Financestandards and procedures
· 遵照所有财务标准工作程序。