Associate GDCM Property Systems Specialist

As the Associate GDCMProperty System Specialist, you will follow the approved implementationprocesses. You will successfully deploy and install Property, Sales, and/orRevenue systems to our hotel properties globally. You will provideremote/onsite training, system configuration and troubleshooting. You willperform these implementation projects after the handover from the Manager orSenior Associate.
More specifically,you will:
· Liaise with the hotelmanagement team about remote/onsite activities, schedules, and trainings.
· Execute the followingscheduled activities: System Database Build, training, Hardware placement /setup and System interfacing.
· Perform system issueresolution by collaborating with the support teams (internal and external) torectify any support tickets.
· Provide communication withother Implementation team members, including shift and task scheduling.
· Sign off on projects,providing wrap up and handover as per the project plan and task list.
· Maintain your own developmentand onboarding plans, working with the Senior Associates and management team toachieve full exposure to all implementation project types.
· Attend all internaldepartmental and training calls, actively participating in information sharingthrough approved channels.
Direct Reports: n/a
What are we looking for?
The success in this rolewill demonstrate itself through the following attributes and skills:
· Superbcommunication skills (verbal and written)
· Independent workethic and collaboration skills to work as part of a team
· Organization skills to ensure processimprovement and implementation integrity
To fulfill this role successfully, you should demonstrate thefollowing minimum qualifications:
· Two (2) years of professionalwork experience in Technology or related field
· Three (3) years of Hotelexperience using Property, Sales or Revenue Systems daily
· Solid understanding ofHilton’s systems (PMS, CRS, downstream systems) and interfaces
· Travel 50% of the time, bothdomestic and international
· Bilingual Mandarin/Englishspeaker, as classroom trainings are conducted in English and Mandarin
It would be helpful in this position for you to demonstratethe following capabilities and distinctions:
· Bachelor’s Degree, orAssociate’s Degree
· Consistent record ofaccomplishments executing Hilton’s standard operating procedures
· Shown success in acustomer-facing environment (i.e. through satisfaction scores)
· Proven track record ofaccomplishment as a systems installer
What is it like working for Hilton?
Hiltonis the world’s leading global hospitality company, spanning the lodging sectorfrom luxurious full-service hotels and resorts to extended-stay suites andmid-priced hotels. For nearly a century, Hilton has offered business andleisure travelers the finest in accommodations, service, amenities, and value.Hilton is dedicated to continuing its tradition of providing exceptional guestexperiences across its global brands. Our vision to fill the earth with thelight and warmth of hospitality unites us as a team to create remarkablehospitality experiences around the world every single day. And our amazing TeamMembers are at the heart of it all!