Team Leader 领班-礼宾部/前厅部/宾客服务中心

1. 协助前厅部副理确保部门按照既定的理念顺畅运作，并始终提供礼貌、专业、快捷、灵活的服务。
Assists the Assistant Manager in efficiently managing the Department according to the established concept statement providing a courteous, professional, efficient and flexible service at all times.
2.礼貌而高效的处理客人和员工询问，对不能立即解决的投诉和问题进行汇报。
Handles guest enquiries in a courteous and efficient manner and reports guest complaints or problems to Assistant Manager if no immediate solution can be found.
3. 与客人建立并保持良好的宾客关系。
Establishes a rapport with guests, maintaining good customer relationship.
4. 根据顾客意见调查结果，确保所有改进措施贯彻执行。
Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.
5.以协助和灵活的态度与其他管理层员工密切合作，关注酒店的整体成功和客人的满意度。
Works closely with other management personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
6.确保所有宾客服务员始终有高标准的个人形象和仪容仪表。
Ensures all Guest Service Agents maintain a high standard of personal presentation & grooming at all time.
7.始终展现负责的管理和行为，并以积极的形象代表酒店管理团队和凯悦酒店集团。
Exercises responsible management and behaviour at all times and positively representing the Hotel