ADD Greeter/ADD Cashier西餐厅迎宾员/西餐厅收银员

· Meet and greet all guests and potential guests in the front of the Restaurant.
在餐厅入口处欢迎和问候餐厅客人。
· Ensure the restaurant is ready to receive guests prior to opening and that both wait talent and tables are ready in line with opening standards.
· 开餐前确保餐厅人才和摆台已作好接待客人的准备。
· Ensure restaurant operating equipment is clean and in working order.
确保餐厅所有的设施清洁，运行状态正常。
· Maintaining impeccable uniform and personal presentation standards in accordance with hotel policy.
根据酒店规定制服穿带整洁，仪容仪表达到要求。
· Welcoming guests to the Restaurant, by using the Restaurant name.
欢迎客人光临，向客人报上餐厅名称。
· Inquiring if they have a reservation and noting it in the reservation book if they do.
询问客人是否有餐前预订。
· Creating a reservation for them with their dining preferences if they do not and noting it in the reservation book.
如果预订本上没有预订，询问客人用餐人数。
· Being attentive to guest requests.
随时注意观察客人需求。
· Escort guests to their preferred table or reserved table and seat guests according to restaurant standards.
引领客人到他们首选的位置或预订的位置，同时根据餐厅标准安排客人入座。
· Take telephone bookings and document in the Reservation book according to restaurant standards.
根据餐厅要求在餐厅预订记录本上记录客人预订电话和订餐细节。
· Train all talent in hostess standards.
培训服务员领位标准。
· Be attentive to guests and resolve their complaints where possible, reporting all incidents to your Supervisor.
注意留意观察客人，尽力解决客人的投诉，及时向上级汇报所有事情经过。
· Maintain responsibility of cleanliness of hostess stations.
保持领位台的干净整洁。
· Maintain responsibility of cleanliness of all menus and drink menus.
保持菜单酒水单整洁。
· Assist with beverage service.
协助酒水服务。
· Assist with food service.
协助菜肴服务。
· Maintain detailed knowledge of menu, including daily specials.
熟悉菜单知识，包括每天特色菜肴。
· Ensure tables are cleared quietly and efficiently.
确保桌椅无损坏。
· Carry food and beverage trays in a safe manner to minimize breakages.
安全的使用托盘进行食品酒水服务，避免破损。
· Complete dockets accurately and clearly.
准确无误的填写记录本。
· Maintain current information on all general activities of the hotel.
了解酒店最新活动的相关知识。
· Good oral and written communication skills
良好的口头及书面沟通能力
· Basic F&B product knowledge
基本的餐饮产品知识
· Secondary education
中等教育
· Minimum 1-year food and beverage serving experience
至少一年以上餐饮部工作经验
· Previous public contact and/or cashiering experience