预定主管 Reservation Supervisor

· In absence of Manager, conducts shiftbriefings to ensure hotel activities and operational requirements are known .
· 协助预定经理确保预订部日常的高效运作。
· Sellthe InterContinental Hotels Group products and services using up-selling andsuggestive selling techniques.
· 运用增销技巧和自己的主观能动性去售卖酒店产品，更好的服务客人。
· Promotethe Hotel’s (and ICHG generally) products and services.
· 提升自己以便更好地售卖酒店产品及服务客人。
· Maintaina high level of product and service knowledge about all ICHG Hotels in yourregion.
· 对您所在地区的所有ICHG酒店保持高水平的产品和服务知识。
· Prepareand execute action plans which increase reservation sales and associatedbusiness.
· 准备和执行增加预订销售和相关业务的工作计划。
· Recordand process reservations made by phone/fax/email.
· 记录来自电话，传真及邮件的所有预定。
· Acceptwait list reservations.
· 接受并登记所有的等候预定。
· Processamendments to reservations such as extensions, early departures, etc
· 处理所有的修改预定，例如延住，提前离店等等。
· Manage“no show” reservations by investigation and recording of same .
· 处理前一晚的预定未到并记录和整理。
· Recordspecial billing arrangements for groups and conventions.
· 记录团队和会议的特殊付费要求。
· Liaisewith Front Office Manager or Finance Manager for all reservations requiringcredit approval.
· 关于预定方面的信贷需求，随时与前厅部经理或者财务经理保持沟通。
· Maintainknowledge of special rates/ offers/ promotions.
· 了解预定中的特价/要求/酒店促销。
· Monitorreservation levels and inform Managers of current and future occupancy rates
· 随时查看预定情况，并向自己的上司报告目前及未来的住房情况。
· Preparereports as requested (eg to travel agents, business houses etc)
· 准备要求的报表。
· Preparereservation sales reports.
· 准备预定销售报告。
· Workswith superior on manpower planning and management needs.
· 在运营需求和人员管理上，与上级密切合作。
· Workswith superior in the preparation and management of the Department’s budget.
与上级一起编制和管理部门预算。