客房部经理 Housekeeper Manager

· Monitors Housekeeping personnelto ensure all guests and internal customers receive prompt and courteousservice
· 监督客房部人员，以确保向所有客人和内部客户提供及时和礼貌的服务。
· Oversees laundry operations
· 监管洗衣房的工作。
· Schedules routine inspectionsof all Housekeeping areas by/with the Assistant Executive Housekeeper and othersupervisory personnel
· 制定与助理行政管家及其它管理人员一起视察客房部工作的时间安排。
· Inspects guest and public areason a regular basis to ensure that the furnishings, facilities, and equipmentare clean and in good repair
· 定期对客人区和公共区域进行视察，以确保家具、设施和设备的得到良好的清洁和修缮。
· Manages spring cleaningschedules
· 管理春季大清扫日程安排。
· Makes recommendations to theGeneral Manager or designate regarding the upkeep of furnishings, facilities,and equipment, ensuring they are clean and in good repair
· 就家具、设施和设备的保养向总经理或其代理人提出建议，确保所有家具、设施和设备均得到良好清洁和修缮。
· Informs other departments ofHousekeeping matters that concern them, particularly the Laundry Department,the Engineering Department, the Front Office, and the Food and Beveragedepartment. Maintains open channels of communication with other departmentheads and the General Manager or the General Manager’s designate
· 向其它部门通报客房部与其有关的事项，特别是洗衣部、工程部、前厅部和餐饮部。与其它部门负责人、总经理或其代理人保持良好的交流渠道。
· Establishes and maintainseffective human relations and works with human resources to ensure that teammembers performance is effectively managed
· 建立并保持良好的人际关系，与人力资源部门一起对团队成员的工作表现进行有效管理。
· Maintains appropriate standardsfor dress, hygiene, uniforms, appearance, posture and conduct of Housekeepingpersonnel
· 保持客房部员工的衣着、卫生、制服着装、外表、仪态和行为标准。
· Conducts regular departmentmeetings
· 定期召开部门会议。
· Identifies and ensures highestpossible standard of cleanliness, maintenance, guest room supplies andamenities at a realistic costs
· 在合理的成本范围内，确认并保证清洁工作、保养工作、客房物品供应和酒店用品的最高标准。
· Supervises outside contractorsto ensure contractual compliance
· 对外来承包商进行监督，以确保合同合规。
· Implements and controlsHousekeeping procedures that provide for the health and safety of personnel andguests, such as lost and found service, key control, security and emergencyprocedures and environmental procedures
· 执行并管理客房部关于工作人员及客人健康和安全的规定，如失物招领、钥匙管理、安全和紧急情况处理工作程序以及环境工作程序。
· Is prepared to implementassigned tasks during emergencies such as fires, power failures and bombthreats
· 准备在紧急情况下完成分派給的任务，如在火灾、停电和炸弹威胁事件期间。
· Works with Human Resources onmanpower planning and management needs
· 和人力资源部一起进行人力规划和管理需求。
· Works with Director of Financein the preparation and management of the Department’s budget.
· 和财务总监一起编制和管理部门预算。