客房服务员 Room Attendant

 遇到投诉或问题，如果不能立即找到解决问题的方法，则向领班/副理汇报。
Reports complaints or problems to Team Leaders/ Assistant Manager if no immediate solution can be found.
 确保具有营销员的态度并在酒店内随时发现销售的机会。
Ensures a sales attitude is adopted at all times and maintains an awareness of all sales opportunities within the Hotel.
 确保具有高水准的酒店及本地的产品知识。
Ensures a high level of product knowledge of hotel and local area.
 确保持续高水平的对客服务。
Ensures a high level of customer service is consistently maintained.
 确保将来自任何客人和其他部门的反馈与领班和副理进行沟通。
Ensures the Team Leader/ Assistant Manager is kept fully aware of any relevant feedback from either customers or other departments.
 确保具有高水平的酒店及本地的产品知识，以便在机会出现时，宣传/销售餐厅产品及其它设施/活动。
To be knowledgeable and promote/ upselling F&B outlets and other facilities/ programmes whenever opportunities arises.
 遵守酒店有关客房部的政策及程序。
Complies with the Hotel Policies & Procedures relating to Housekeeping.
 遵守房务部定立的系统及程序。
Complies with all systems and procedures as laid down by the Rooms Division.
 每日对客房的清洁和服务都达到凯悦品牌的标准。
Performs routine duties in the cleaning and servicing of guest rooms ensuring the cleanliness meet Hyatt Brand Standards.
 补充用品，如水杯及书写用具
Replenishes supplies such as drinking glasses and writing supplies.
 根据安排，对地面进行打扫、擦洗及吸尘。
Sweeps, scrubs, and vacuums floor as assigned.
 清洁地毯、布艺家具及窗帘。
Cleans rugs, carpets, upholstered furniture, and draperies.
 为家具吸尘。清洗墙壁、顶板及木制装饰；清洗窗户、门板及门/窗框。
Dusts furniture. Washes walls, ceiling, and woodwork. Washes windows, door panels, and sills.
 倒空垃圾桶及清洁烟灰缸。
Empties wastebaskets, empties and cleans ashtrays.