1. 必要时协调所有冷、热食品准备包括宴会食物
Co-ordinates all hot and cold food preparation including banquets when necessary
2. 为服务以及特别活动准备调味汁、汤、已经热的热盘,确保所有工作面都为预测的客人数做好准备
Prepares sauces, soups and hot entrees for service and special functions ensuring that all stations are set for forecasted covers
3.展示具备各种汤、酱汁以及热菜的知识,并能给出建议改进质量减少浪费
Demonstrates recipe knowledge for all soups, sauces and entrees making suggestions to improve quality and eliminate waste
4.确保所有厨房人员了解特别菜式、摆盘样式以及价格
Assures that all kitchen personnel and servers are aware of specials, plate presentations and prices
5.协助相关人员检查所有冷凝机以及库存区域的干净度、数量储存情况,食品质量及数量,并确保合适的摆盘样式并要求所有人员遵照工作程序
Assist personnel in checking all coolers and storage areas for cleanliness, quantity and quality of food products and to assure proper plate presentation and requisitioning procedures are followed.
6.准备工作清单并为每一班次组织工作场地,任何时候都保持高水准的出品及卫生标准
Prepares work checklist and organises workstations for each shift, maintaining high levels of productivity and sanitation at all times.
7.如有相关菜单问题,向主管咨询,控制分量以及食品的循环以在保持品牌标准的同时控制成本
Consults with Supervisor regarding menus, controls the portioning and rotation of foods to contain food costs while maintaining the standards of Brand Hotels.
8.通过提供“是 ,我行!”服务及团队精神达到并超越客人及员工的期望
Meet and exceeds customer and employee expectations by providing Yes I Can! service and teamwork
9.通过做任何合理的以及可能的可以满足并超越顾客期望值的事为客人提供有附加值的服务
Provides value added service to customers by doing whatever reasonable and possible to meet or exceed customer expectations
10.有效地与客人、同事及主管沟通
Communicates effectively with customers, co-workers and supervisors
11.通过与同事合作并在必要时协助同事展示团队精神
Demonstrates teamwork by co-operating and assisting co-workers as needed
12.有效地处理困难情况
Handles difficult situations effectively
13.达到“是 ,我行!”服务标准
Meets Yes I Can! Service standards
14.履行其他被要求的提供“是 ,我行!”服务及团队精神的职责
Performs other duties as required to provide Yes I Can! service and teamwork
15.通过展示行业标准 – 超越顾客需求的工作表现提供“是,我行!”顾客体验创造100%的顾客满意度。
Creates 100% guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations.
16.给予客人个性化关注,在为个人服务时,承担个人责任,运用团队的力量
Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
17.在为客人解决问题是,倾听、以同理心道歉、为客人找到解决方法并跟进问题
Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
18.持续不断地提供“是,我行!”真诚待客之道以及团队精神
Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis
19.遵守酒店规章制度
Adheres to Hotel policies and procedures
20.按时出勤
Attends work on time as scheduled
21.遵守酒店仪容仪表标准
Follows hotel grooming and dress standards
22.遵守安全规章制度以使安全隐患降至最最低
Minimises safety hazards by following all safety rules
23.向直接上级及时汇报所有问题以及不寻常的严重事件
Keeps immediate Supervisor promptly and fully informed of all problems or unusual matters of significance.
24.按照公司的政策及程序及时并有效地履行本岗位的所有职责及责任以完成本岗位的总体目标
Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.
25.与酒店所有员工保持良好的工作关系以推动并建立一个合作及和谐的工作环境
Maintains a favourable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment.
26.任何时候对公众保持一个良好的酒店形象
At all time projects a favourable image of Brand to the public
27.执行任何部门总监或其直属领导分配的其他合理工作任务
Perform any other reasonable duties as directed by the Director of Human Resources or his/her designate.
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