Plan and co-ordinate the provision of friendly, efficient services to guests
进行相关计划和协调工作,以确保向客人提供友好和高效的服务
Schedule activities for guests
安排客人的活动日程
Plan and co-ordinate all promotional activities targeting clients
计划和协调所有针对客户的促销活动
Trace relevant statistics about clientele
对客户的相关统计数字进行跟踪
Co-ordinate and supervise all activities for guests
协调和监督对客人开展的所有活动
Assist with check-ins/check-outs of clients
协助客人办理入住和退房手续
Greet Guests upon arrival
在客人抵店时进行迎接
Room Guests
为客人安排客房
Cover guest relations desk
负责客户关系台的工作
Assist guests with airline bookings and reconfirmation’s
协助客人进行航班预订和确认
Assist all departments in being receptive to the needs of guests
协助所有部门满足客人的各种需求
Attend recreation activities when necessary
如有必要,可参加一些相关招待活动
Assist in any other duties when required by the Guest Relations Manager
按照客户经理的要求对其它任务进行协助
Provide feedback from Guests to Front Office Manager for action
将从客人处得到的反馈向前厅部经理汇报,以期采取相应行动
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