Chief Concierge礼宾司

 
Basic Function基本职责
1. Oversees and directs all aspects of the Bell service operations
监督和指导行李服务的各方面工作。
2. Lead the coordination of any guests` needs, special requests, and inquiries to ensure superior service and value for our guests.
领导协调客人的需求，特殊要求和请求来确保为客人提供卓越和超值的服务。
Job Specification工作要求
1. Communication skills are utilized a significant amount of time when interacting with others; Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。
2. Good writing skills
具有良好写作技能
3. Proficient in the use of Microsoft Office and Front Office System
熟练使用微软办公软件和前台系统
4. Problem solving, motivating, organizational and training abilities
具有解决问题，推理，号召，组织和培训能力
Qualifications –
学历
Diploma in Hotel Administration, Hotel Management or equivalent
具有酒店行政管理，酒店管理或相关的大专学历。
Experience –
经验
2 years experience in concierge or related discipline with 6 months in a supervisory capacity, or an equivalent combination of education and experience.
拥有2 年酒店宾客服务工作经验，包括6 个月管理经验，或与此相当的教育和相关工作经验结合的背景。