宾客关系主任GRO

【岗位职责】
1、掌握当日客情及餐饮活动。
Master the guest mood and catering activities of the day.
2、参与各项前台的工作。发现并上报工作中出现的问题。
Participate in various front desk work. Find and report problems in the work.
3、掌握当天到店及离店的重要宾客，回头宾客。
Understand the important guests arriving and departing on the same day, returning guests.
4、在宾客到店之前准备好登记表、钥匙卡等以确保入住手续方便、快捷。
Prepare registration forms, key cards, etc. before guests arrive to ensure a quick and convenient check-in.
5、与住店宾客保持良好沟通以了解宾客之喜恶（喜好），协助宾客解决疑难事宜。
Maintain good communication with guests to understand their likes and dislikes (preferences) and assist guests in solving problems.
6、做好每日对住店宾客的电话拜访工作，搜集宾客意见并及时采取跟进措施与向上级反映。
Make daily phone calls to hotel guests, collect guest comments, take follow-up measures in time and report to superiors.
7、在前台及大堂与商务楼层接待及迎送住离店的宾客。
Meet and escort guests at the front desk, lobby and business floor.
8、协助入住商务楼层之宾客办理登记入住及离店手续。
Assist guests on the business floor with check-in and check-out procedures.
【岗位要求】
1、大专以上学历，有同岗位工作经验1年以上，有良好英文沟通能力。
College degree or above, more than 1 year working experience in the same position, good English communication skills.
2、具有良好的服务意识，团队协作精神以及良好的沟通、协调和应变能力。
Have a good sense of service, team spirit and good communication, coordination and adaptability.
3、注重细节，工作有责任心，敢于承担责任，执行力较强。
Pay attention to details, have a sense of responsibility, dare to take responsibility, strong execution.
4、有上进心和良好的学习能力和抗压能力。
Self-motivated and good learning ability and ability to work under pressure.