前厅部副理Assistant Manager - Front Office

【任职资格Qualification】
1.较强的领导能力和人际交往能力。
Strongleadership skills and interpersonal skills.
2.较强的英语交流沟通能力。
Excellentcommunication skills in English.
3.处理客人问题的能力。
Handleguest incident skills.
4.熟练的计算机能力并熟悉办公软件系统。
Excellentcomputer skills Microsoft office and related system.
5.三年以上国际酒店工作经验，一年以上同岗位经验就职经验。
Minimum of 3 years’ experience in anInternational 5-star hotel and 1 years’ experience in a similar position in.
【岗位职责Job Description】
1.汇报值班日志中所记录的所有事件。
Reportall daily occurrence of the Hotel in the Assistant Manager’s Log record.
2.仔细跟进每项任务并确保在交接班前完成。检查所有未尽事项，且负责到底。
Follows through closely all tasks that need tobe attended and ensure full completion by end of shift. Checks through for anyoutstanding matter and assumes full responsibility for uncompleted tasks.
3.抽查客人的入住登记卡，确保准确录入客人资料。
Spot check all arrival registration cards andensures details are entered accurately.
4.礼貌而高效地处理所有客人和内部的投诉和询问，确保问题得到圆满解决。
Handlesall guest and internal customer complaints and inquiries in a courteous andefficient manner, following through to make sure problems are resolvedsatisfactorily.
5.与相关部门经理协作，监控房务部的整体服务标准，采取必要的改进措施。
Monitors Rooms’ standards in general, workingthrough the respective DepartmentHeads to take corrective action where necessary.
6.确保服务符合品牌标准的基本要求，适时提供更多可供选择的品牌服务。
Ensures that all company minimum brand standardshave been implemented, and that optional brand standards have been implementedwhere appropriate.
7.以协助和灵活的态度与其他管理层员工密切合作，关注酒店的整体成功和客人的满意度。
Works closely with othermanagement personnel in a supportive and flexible manner, focusing on theoverall success of the hotel and the satisfaction of hotel guests.
8.发扬“群策群力”的精神，确保前厅部员工与其他部门在工作中相互支持、灵活变通。
Ensures that the Front Office associates work ina supportive and flexible manner with other departments, in a spirit of “Wework through Teams”.
9.能够运用常识解决复杂问题。
Applies common sense approachwhen faced with a difficult situation.
10.熟悉紧急事件处理程序。
Familiar with all Emergency Procedure.