前台经理

【任职资格Qualification】
1.确保前厅部高效顺畅的运作
To ensure the smooth and efficient running of the Front Office Department within the Rooms Division
2.很强的培训能力和人际交往能力。
Strong training skills and interpersonal skills.
3.很强的英语交流沟通能力
Excellent communication skills in English.
4.熟练的计算机能力并熟悉办公软件系统。
Excellent computer skills Microsoft office and related system
5.5年以上国际酒店工作经验，一年以上同岗位经验就职经验。
Minimum of 5 years’ experience in an International 5-star hotel and 1 years’ experience in a similar position
【岗位职责Job Description】
1.礼貌而高效地处理所有客人和内部的投诉和询问，确保问题得到圆满解决。
Handles all guest and internal customer complaintsand inquiries in a courteous and efficient manner, following through to makesure problems are resolved satisfactorily
2.保持与顾客和同事的良好合作关系。
Maintainspositive guest and colleague interactions with good working relationships.
3.确保所有员工始终提供给客人礼貌、专业的服务。
Ensuresall associates provide a courteous and professional service at all times.
4.确保所有前厅部员工遵循品牌承诺并始终提供优异的对客服务。
Ensuresthat all Front Office associates deliver the brand promise and provideexceptional service at all times.
5.确保员工适时的为其他部门员工提供同样优质的服务。
Ensuresthat Front Office associates provide excellent service to internal customers asappropriate.
6.协助问候并向贵宾和长住客人提供入住登记服务。
Assistsin greeting and checking-in VIP and Long Stay guests.
7.确保所有前厅部员工熟悉掌握酒店的产品知识及服务标准。
Ensuresthat all Front Office associates are familiar with the hotel’s products andservices.
8.确保所有前厅部员工知悉最新的促销信息，规章制度及其他重要信息。
Ensuresthat all Front Office associates are aware of current promotions, policies andother important information.
9.经常性的亲自确认客人在入住和离店过程中得到尽善尽美的服务。
Personallyand frequently verifies that guests are receiving the best possible serviceduring check-in and check-out.
10.完成其他合理分配的职责和任务。
Carries out any other reasonableduties and responsibilities as assigned.