楼层经理

岗位职责：
· 编制每天及每周的工作计划，并确保是根据当日的生意状况和重要绩效指标进行合理安排。
Prepares daily and weekly work schedules, making sure that they reflectbusiness needs and other key performance indicators.
· 分配客房部宾客服务员的工作职责。
Assignsduties and responsibilities to Hosts-Housekeeping
· 检查客房部宾客服务员已完成的工作。
Conductschecks on works done by Hosts-Housekeeping
· 报告宾客的建设性地反馈意见。
Reportsadverse guest comments.
· 报告和记录丢失和损坏项目。
Reportsand logs lost and damaged items.
· 报告和跟踪每天、月度、季度对客房实施的深度清洁和预防性维护工作。
Reportsand follows up ondaily, monthly, quarterly deep cleaning andpreventive maintenance work for all guest rooms.
· 检查所有公共区域。
Conductschecks on all Public Areas.
· 检查承包商实施的工作。
Conductschecks on works carried out by Contractors.
· 与外包公司的主管一起协调和检查所其实施的工作，例如洗衣处理等。
Coordinatesand inspects with Contractor’s Supervisor on work carried out for example laundry handlingetc.
· 确保所有会议场地和洗手间在使用前、中和后都保持干净。
EnsuresEvents space and toilets are clean before, during and after a function.
· 计划和确定定期工作的时间表，如地毯清洗、深度清洁。
Plansand schedules periodic works such as, carpet shampooing, and high dusting.
· 确保所规定的定期工作的实施。
Ensuresscheduled periodic works are carried out.
· 为VIP客户的到达提供预先客房布置和准备的服务。
Performspre-setup for V.I.P. arrivals.
· 确保酒店基本的品牌标准都被贯彻执行，适用时还要贯彻执行可选的品牌标准。
Ensuresall company minimum brand standards have been implemented, and that optionalbrand standards have been implemented where appropriate.
· 确保宾客服务员能以支持和灵活的态度及“团队协作”的精神与其他部门紧密合作。
EnsuresHosts work in a supportive and flexible manner with other departments, in aspirit of “We work through Teams”.
· 保证宾客满意度调查（HySat）得分达到或超越公司目标。
Ensure that GuestSatisfaction Survey (HySat) score of guest rooms is achieved or exceeded thecorporate target.
· 对于客户调查结果做出回应并落实相应的改善措施。
Respondsto the results of the Consumer Audit (LRA) and ensures that the relevantchanges are implemented.
· 负责保存失物招领物品，并确保根据政策和制度妥善处理。
Manages the'Lost and Found' items storage and makes sure all items are properly handled according to thepolicies and procedures.
· 监督客房部宾客服务员每天完成的指定及额外任务，并根据实际经营状况需求控制工资成本。
Monitors the assignedand extra credits that Hosts-Housekeeping has completed on daily basis andcontrols the payroll expenses according to the actual business needs