宾客服务中心服务员 Guest Service Center Agent

JOB OVERVIEW职位概述
•To record and process all reservation inquiries made by phone, fax or email efficiently and accurately and converted to sales where possible to meet hotel targets.
对所有通过电话、传真或电子邮件进行的预订询问进行高效准确的记录和处理，并在情况允许时转化为成功的销售，最终实现酒店的目标。
 DUTIES AND RESPONSIBILITIES工作职责
•Sell the InterContinental Hotels Group products and services using up-selling and suggestive selling techniques
运用销售技巧和房间销售升级推广洲际酒店集团的产品和服务
•Promote the Hotel’s (and ICHG generally) products and services
推销酒店（以及整个洲际酒店集团）的产品和服务
•Maintain a high level of product and service knowledge about all ICHG Hotels in your region
充分了解所在地区的洲际酒店集团成员的产品和服务
•Develop and maintain a regular pattern of sales calls
发展和保持定期进行销售拜访的模式
•Prepare and execute action plans which increase reservation sales and associated business
准备和执行增加预订销售和相关业务的工作计划
•Record and process reservations made by phone/fax/email
记录和处理通过电话，传真，电子邮件进行的预订
•Accept wait list reservations
接受等候单上的客人预订
•Process amendments to reservations such as extensions, early departures, etc
修改延期和提前离店等特殊情况的预订记录
•Manage “no show” reservations by investigation and recording of same 
调查和记录未按预订抵店的预订情况
•Record special billing arrangements for groups and conventions
对团组或会议的特别账单安排进行记录
•Liaise with Front Office Manager or Finance Manager for all reservations requiring credit approval
与前厅部经理或财务经理联系要求信用审批的预订事宜
•Maintain knowledge of special rates/ offers/ promotions
掌握关于特价，酬宾，促销活动的信息
•Monitor reservation levels and inform Managers of current and future occupancy rates
监测预订情况，并向经理通报目前和将来的入住率
•Prepare reports as requested (eg to travel agents, business houses etc)
按照要求准备报告（如给旅行代理人和商业机构的报告等）
•Prepare reservation sales reports
准备预订销售报告