宾客服务主管Guest Services Supervisor

·         Conducts shift briefings to ensure hotel activities and operational requirements are known
·         进行有效的交接班简报工作，以明确酒店活动和运营要求
·         Supervise front office operations during assigned shift including:
·         在当班期间监督前厅部运营情况，包括：
o    Maintenance of guest information
o    维护客户信息
o    Maintenance of information about local events
o    维护当地活动的信息
o    Compile occupancy statistics
o    统计入住情况
 
o    Supervise the use of he public address system
o    监督公共广播系统的使用
o    Supervise group bookings
o    监督团组预订情况
o    Assisting with serious complaints
o    协助解决严重投诉问题
·         Supervise cashiering activities during shift including:
·         在当班期间监督收银活动，包括：
o    Cash handling and banking procedure
o    现金处理和银行业务程序
o    Dealing with irregular payments
o    处理非法支付情况
o    Instructing staff in credit policies and facilities
o    就信用政策和设备对员工进行指导
o    Instructing staff in cash security procedures
o    就现金安全程序对员工进行指导
o    Carry out debtor control
o    实施应收帐款控制
o    Prepare reports
o    准备财务报告
o    Supervise the cashiering system
o    对收银系统实施监管
·         Works with Superior and Human Resources on manpower planning and management needs
·         与上级领导和人力资源部一起进行人力规划和管理需求。
·         Works with Superior and Director of Finance in the preparation and management of the Department’s budget.
·         与上级领导和财务总监一起编制和管理部门预算。