夜班经理 Night Manager

·Conducts daily walk-through to ensure LQA standards are implemented and delivered to every guest.
进行每日巡视以确保LQA在对客服务中被遵守和执行。
·Attends to referred and handles guest enquiries in a courteous and efficient manner and reports guest complaints or problems to next level supervisor for necessary action and assure follow up with guests.
主动关注并礼貌高效的处理客人的要求及投诉，需要时要向上一级主管汇报，并且确保及时跟进。
·Ensure loyalty/VIP procedures are being met or exceeded on a daily basis for all loyalty /VIP guests.
确保对所有忠实会员和贵宾都执行其相关接待程序和标准。
·Detailed hotel product knowledge, up-to-date with VIP arrivals & events within the hotel and the destination.
明晰酒店产品知识，确保贵宾及活动信息的时效性和准确性。
·Presence in the lobby area all the time, support Front Desk or Concierge operation initiatively, and ensure both colleagues and facilities/equipment are in good condition.
工作期间保持在大堂区域巡视，主动协助前台和礼宾部的日常运营，并确保所有同事和运营设备的工作状态良好。
·Ensure cleanliness, atmosphere and appearance of lobby and related areas.
确保大堂及相关区域的清洁、氛围和外观符合品牌标准。
·Check potential room revenue for any discrepancies and do necessary corrections.
检查有可能产生的任何房费差异，并跟进解决。
·To take a full and accurate handover from the previous shift ensuring that all necessary follow-up is recorded and auctioned.
与上一个班次进行完整而准确的交接，以确保所有待跟进事项都被记录和解决。
·To ensure that an accurate Service Center and Department guest logbook, providing a written log of the day’s guest related issues, is maintained to report to General Manager and Executive Team.
确保总机和部门日志的准确性，将当日发生的与客人相关的时间整理并记录，并将值班经理日志每日发送给总经理和行政团队。
·Carries out any other reasonable duties and responsibilities as assigned.
完成任何其他合理的职责和被指派的职责。