楼层副经理 Asst. Floor Manager

·To supervise Room Attendant and inspect guest rooms and surround service areas. Paying attention to details by keeping the international standard of room cleanliness and product maintenance adhering to standard required by our hotel.
管理客房服务员并检查客房及服务区域的卫生，注意从酒店的全局出发并根据要求建立国际化的卫生标准。
·Patrol and be responsible for floor and inspect ensure guestroom cleanliness up to the standard set up by the hotel.
巡逻检查楼层，确保客房的清洁。
·To check all the guest rooms, VIP in-house, VIP arrival and long staying guests.
检查所有客房，重要客人的房间以及重要客人的到达，以及常住客人的房间卫生。
·To attend to guest requests and complaints. Takes corrective action.
采用正确的方式处理客人的要求和投诉。
·To report on adverse guest comment as and when required.
必要时向上级报告客人的意见和批评。
·To document all daily activities and events such as guest complaints and habits in the logbook.
记录日常所有的活动，例如客人的投诉和喜好等。
·To ensure the cleanliness of guestrooms, and ensure maximum guest satisfaction, adhering to the standard required by our hotel.
确保所有客房按酒店标准清洁，同时保证客人程度的满意。
·Generally supervise all floor matters, ensure floor service in normal condition, and offer guests with high quality service.
系统管理楼层的一切事务，确保楼层服务正常运作，为客人提供优质的服务。
·To check on the standard of "Turn down services".
检查夜床服务是否符合标准。
·Cleanliness and presence of guestroom.
确保客房的清洁和状态。
·Accuracy in labor and cost control.
确保人工成本及费用成本。
·Management of equipment proper use and maintenance.
确保设备的正确使用和保养。
·Ensure wherever possible that colleagues are provided with a work place free of discrimination, harassment and victimization.
确保提供给同事们一个没有歧视、骚扰和危险的工作环境。