Service Support Manager 服务支持经理(客房)

1.           To direct the activities of Service Support Department daily operation, supervise team members do the right things to maintain and improve high cleaning standard of all areas, as well as courteous service to guest.
指导监督服务支持部各分部门每天的运营，督促所有团队成员的工作，保证所有区域达到清洁标准以及所有员工的对客服务水准达到集团标准。
2.           To make regular tour of inspection in vacant and VIP guestrooms to assure the cleaning standard is kept.
经常检查VIP房，空房，确保房间达到高清洁标准。
3.           To tour the guestrooms floors, back stairways, rooftop, offices and public areas to ensure the cleaning are well maintained.
巡视酒店各个楼层、安全通道、楼梯、顶层、办公室、所有公共区域，确保其清洁度。
4.           To maintain effective communication with Property Department for repairing and maintaining of guest – rooms, public area to ensure all of them are in good condition at all times.
和物业管理部保持有效沟通与合作，维护保养客房，使房间一直处于一种良好的状态。
5.           To consult with Service Department regarding room blocking for special repairing or spring cleaning and return for sale at short length of time.
与服务部协调配合，关于关闭维修房和需全面清理的房间，并保证在最短时间让其恢复以供出售。
6.           Responsible for providing functional assistance to the stewards during operations.
负责在运营期间对宴会提供协助。
7.           Conducts and prepares monthly operating equipment inventory.
准备每月的盘点。
8.           Responsible for the storage and safekeeping of all flatware, glassware, hollowware, utensils and related equipment.
负责所有库房物品的安全。
9.       To suggest and consult with the management for any changes or renovation which is necessary either guest rooms or public area.
关于客房和公共区域内的任何必要的改变和重新装修，可以向领导层建议并实施。
10.       To be responsible for guest room supplies and cleaning supplies when necessary.
确保运作所需任何客用物品，清洁用品的充足性。
11.       To be responsible for room linen inventories, to supervise and arrange taking of physical inventories.
确保客房布草的数量，监督和安排各种物品存货。
12.       To consult with supply agent for new invented chemical for dry clean and laundry for best results.
了解市场上洗涤剂的最新发展，选择高效、高质的洗涤剂，用于提高洗涤的质量。
13.       Responsible to keep Cleanliness standard for PA areas, Guests & team satisfaction, Operating supplies, cleaning supplies payroll and related costs, Breakage and Loss.
负责保持客房区域的清洁标准，客人和团队的满意度、运营物资，清洁物品，相关的费用控制、破损和丢失。
14.       Responsible for implementing the detailed cleaning program as scheduled, monitoring the results of each action.
负责按照清洁时间表执行，检查执行结果。
15.       Updates & reviews cleaning products, purchase specifications and cleaning methods to ensure the highest possible standard at all times.
更新清洁产品，购买的规格和清洁方法以确保高标准。
16.       Provides active supervision during the implementation of cleaning schedules.
在执行清洁计划表期间主动的提供指导。