Senior Sales Manager-MICE 高级销售经理

INANCIAL RETURNS财务回报
· Develop deep understanding andknowledge of key sectors targeted by hotel, and gain sectorial/accountexpertise when necessary to lead conversion rate
深入了解酒店所针对的关键行业，并在必要时获得行业/会计专业知识，以提高转化率。
· Ensure the timely follow up andpursuit of business with customers’ leads in order to drive the highest levelsof conversion
确保及时的跟进并争取客户的业务线索，以推动线索转化达到一定程度。
· Conduct and/or assist Salesteam in customer negotiation process
组织和/或协助销售团队的客户谈判程序。
· Conduct proposal negotiationprocess and assist Business Development team where necessary
组织报价谈判程序并在必要时协助业务拓展团队。
· Handle contract signing process
处理合同签订程序。
· Update lead status in relevantsystems and communicate lead status to relevant Business Development staff(e.g. account owner)
在相关系统中更新线索状态并与相关业务拓展员工（如客户负责人）沟通线索状态。
PEOPLE员工团队
· Team up with counterpart EventManagement staff to deliver sector/customer specific services when appropriate
与会务运营团队同等职位成员合作，在必要时为行业/客户提供要求的服务。
· Communicate to his/her superiorany issues encountered and other relevant information
与上级领导交流他/她所遇到的问题及其它相关信息。
· Attend and participate in andwhere appropriate, organise training sessions, daily briefings and othermeetings as required
出席并参与培训课程、每日例会及要求的其它会议。
· Where applicable, supervise,manage and train MICE Fulfillment Executives and MICE Fulfillment Coordinators in carrying out their responsibilities
适用时，监督、指导和培训会务销售主任和会务销售协调员执行其工作职责。
· Where applicable, act as escalationpoint for clients and members of the MICE Fulfillment Team when issues are not solved at a proper level
如果问题不能在适当级别得到解决时，必要时作为客户和会务销售团队成员的升级点来解决问题。
GUEST EXPERIENCE宾客体验
· Process customer inquiry inaccordance to specified service standards
根据具体的服务规范处理客户询价。
· Develop and deliver relevantdocumentation to the customer
为客户编制并提供相关文件。
· Prepare and deliver siteinspections for potential customers (when necessary)
准备并为有可能的客户提供现场考察服务（必要时）
RESPONSIBLE BUSINESS企业责任
· Prepare and submit proposals
编制并提交报价。
· Ensure accurate and timelyupdating of an accurate record of all relevant activities and customerinformation in the provided Sales System (i.e. Delphi; Opera; etc.) for futurereference and control purposes
确保在所提供的销售系统中（即Delphi，Opera 等）及时准确的更新所有活动的准确记录，以便将来参考与管理。