Concierge 礼宾部主管

Assist guests with all inquiries, both hotel and non-hotel related
协助客人各种与酒店相关或无关的问询
Conduct effective shift briefings to ensure hotel activities and operational requirements are known
进行有效的交接班说明工作，以明确酒店活动和运营要求
Maintain detailed knowledge of the activities of the day and alert to any potential problems
详细了解当日活动情况并留意各种潜在问题
Maintain detailed knowledge of key occurrences in your city/location including directions to key points of interests, restaurants, theaters, shopping, cinemas, sporting and recreational facilities, banks, consulates, transport systems and special events
详细了解所在城市和地区的情况，包括去往主要地点的路线、以及关于餐馆、剧场、商场、电影院、体育场馆、娱乐设施、银行、领事馆、交通系统和特殊活动的信息
Maintain adequate supplies of forms, brochures and ensure they are presented in line with hotel standards
保证供应足够的表格和手册，并确保其质量达到酒店标准
Consult Log Book for information/request left by outgoing shift
查阅交班人员的工作日志，寻找相关信息和要求
Manage all incoming guest mail, messages, telexes, facsimiles and special deliveries, in accordance with policy
按照相关政策，对发给客人的信件、留言、电传、传真和特快专递进行管理
Manage outgoing guest mail, courier services, postage of parcels and freighting as directed by guests
按照客人的要求，对客人寄出的邮件、通过信使服务寄送的信件、 包裹的邮资和货运进行管理
Maintain order and security of guest keys and other selected keys kept in Front Office, ensuring key issue policy is followed
遵守钥匙管理政策，保证客人的钥匙及其它存放在前厅部的的钥匙的安全与有序管理
Receive telephone calls and take messages for guests who are out, in accordance with hotel policy
依照酒店政策，替外出的客人接听电话和留言
Record incoming registered mail, telegram, parcel, telex in appropriate file
在相应的档案上对寄给客人的挂号信、电报、包裹和电传进行记录
Night staff check mail, message of expected guests against the system/computer and expected arrivals
夜岗人员按照电脑系统和预抵房记录对预抵客人的邮件和留言进行查收
Prepare efficient work schedule for Bell staff, arranging holidays and vacations, taking into consideration projected occupancy and forecasts and any large group movements, especially those with early or late arrivals and departures
在考虑入住情况预测以及大规模的团组活动，特别是关于提前或延迟到达及离店的情况的前提下，为行李服务部员工准备高效的工作计划，安排节日和假日
Assists Guest Relations in greeting and sending off VIP guests.
协助客户关系部门迎接贵宾并在其离店时送行。
Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff.
监督员工的行为、制服穿着、卫生和外表形象。
Provides input for Front Office meetings.
为前厅部会议提供信息 。
Maintain a log book to record the daily operational activities and submit the same to the superior.
每日每班次交班记录，并交给上级审阅。
Enter only official matters in the log book. Avoid any personal notes
在交班本上记录公事， 避免任何私事
Indicate time of duty and affix signature after making any entry
记录交班时要注明时间并签名
Forward log book to the superior’s office when off-duty daily
每日下班前将交班本交给上级查阅
Promotes hotel sales and in-house facilities.
促进销售及推销酒店内的设施。
Perform file back up maintenance
做好档案备份维护工作
Establishes and maintains effective employee working relationships
与员工建立并保持良好的工作关系。
Attends and participates in daily briefings and other meetings as scheduled
按计划参加并参与每日例会及其它会议。
Attends and participates in training sessions as scheduled
按计划参加培训活动。
Implements the hotel and department regulations, policies and procedures including but not limited to:
实施酒店和部门的规定、政策和工作程序，包括但不限于：
House Rules and Regulation 酒店的规则和规定
Health and Safety 健康和安全
Grooming 仪表仪容
Quality 质量
Hygiene and Cleanliness 卫生和清洁
Perform other duties as assigned.
完成其它分配的任务