宾客关系主管 Guest Relation Supervisor

The Guest Relations Supervisor assists the Manager in the daily operation of the department, provides support to team members, ensures effective communication with guests, and guarantees a high-quality check-in and stay experience.
宾客关系主管协助经理负责部门日常的运作，为部门员工提供帮助，保证与客人有很好的交流沟通，确保客人的入住体验。
Seize every opportunity to WOW the guests.
寻找一切可以WOW客人的机会。
Review the daily VIP report and provide personalized services according to different VIP levels.
查看每日的VIP报表，根据不同的VIP提供个性化服务。
Maintain and assist in establishing guest history and preference records, ensuring their rationality and accuracy to deliver a perfect stay experience.
维护和协助建立宾客的客史和喜好，并保证其合理性和准确度，以便给客人提供完美的入住验。
Be familiar with the service standards of LQE and USP, and apply them in daily work.
熟悉LQE和USP的服务标准，并应用于日常工作。
Assist in training departmental staff
协助培训部门员工。