管理培训生-餐饮部  Rising Fans-Leader in Training (Food & Beverage)

Rising Fans
Mandarin Oriental Sanya is looking for a Rising Fans to
join our Food and Beverage department team.
Are
you a master of craft? Do you thrive in a team that succeeds together,
demonstrating integrity and respect while acting responsibly? Do you embrace a
growth mindset? We invite you to become a fan of the exceptional.
Mandarin
Oriental is the award-winning owner and operator of some of the most luxurious
hotels, resorts and residences located in prime destinations around the world,
with a strong development pipeline. Increasingly recognised for creating some
of the world’s most sought-after properties, the Group provides legendary
service inspired by Asian heritage whilst representing the very cutting-edge of
luxury experiences.
MANDARIN ORIENTAL,
SANYA
A hidden gem where
nature is celebrated, and privacy is assured.
Sanya Mandarin Oriental, Coral Bay is the first hotel
of Mandarin Oriental Hotel Group in Chinese mainland. Overlooking the South
China Sea and boasting a 1.2‑kilometre stretch of pristine coral beach, it is
an exclusive beachfront resort that occupies an entire bay.
Encompassing 12 hectares of hillside seafront land,
the hotel seamlessly blends Southeast Asian resort aesthetics with Oriental Zen
elements, creating a secluded and tranquil luxury ambience away from the
bustle.
While embodying contemporary luxury and Hainan’s
distinctive character, the hotel reflects the Group’s Oriental heritage,
offering guests a peaceful retreat to unwind and escape the chaos.
About
the job
The incumbent is responsible for directing restaurant team in achieving
the ultimate guest experience and to meet and exceed the food and beverage
goals established for pre and post opening in achieving a 5 star/5 diamond
rating. The Rising Fans reports directly to the Restaurant Manager/Assistant
Manager and supervises the entire restaurant staff.
As Rising
Fans, you will be responsible for the following duties:
Support company's philosophy and company culture
with Guiding Principles and D.E.L.I.G.H.T as part of ensuring guest
satisfaction and the achievement of our Mission Statement.
Always provide excellent service to all our
guests.
Assist guest courteously and efficiently.
Managing day to day operations
Conducts regular tours of front and back of the restaurant
operation to check on set-up / service / food quality / general
maintenance / cleanliness.
Excellent knowledge of food and beverage,
including being able to service and sell the product.
Ensure proper care, security, and maintenance of
hotel equipment through proper supervision of service personnel.
To manage proper staffing level.
To manage proper supplies level.
Assist manager with scheduling, recruitment and
interviewing for new colleagues.
Assist manager with colleagues training and
development.
Attend daily departmental meeting.
Assist manager with daily F&B meeting.
Assist manager with conducting of daily
communication meeting with staff prior to shift.
To visit all our guest tables during or after
their visit, to ensure satisfaction.
To manage, coach, and counsel colleagues,
including disciplinary procedures.
Uphold and enforce all hotel policies and
procedures as stated in hotel colleague handbook.
Communicate all group information/changes to
existing information to appropriate hotel colleagues in an accurate and
timely manner.
Maintains regular guest contact to obtain
feedback / create future and potential clients.
Ensure smooth and effective communication between
F&B and other departments in the hotel.
Effective participating and control in inventory
taking / costs / breakages.
Implement appropriate and effective measures to
improve control of costs / expenses / labour.
Entertain clients, as appropriate.
Ensure that all outlet colleagues are
consistently trained on and adhere to, all FLHSS policies and procedures.
Ensure all colleagues are fully aware of all
Business Continuity Procedures relevant to the appointed section.
Has strong sense of responsibility for financial
goals set forth by the company.
Be responsible for guest and colleague
satisfaction scores.As Rising Fans-Leader in Training-Rooms , we expect from you: Strong interpersonal and problem-solving
abilities.Excellent Hotel product knowledge.Highly responsible & reliable.Works well under pressure in a fast-paced
environment.Ability to work cohesively as part of a
team.Ability to focus attention on guest
needs, always remaining calm and courteous.English language
skillsF&B working experience at least 2years
Our
commitment to you
Learning & Development. Your success is our
success. We craft unique learning and development programmes for various
stages in your career so that you grow, continuously.
MOstay. When you work as hard as our colleagues
do, it’s important to take time off. As a member of the #MOfamily, you can
stay with us wherever you go in the world. The MOstay programme offers
complimentary nights and additionally attractive rates on rooms for you
and your loved ones.
Heath & Colleague Wellness. Finding the right
work-life balance is important. Your wellbeing matters to us. A variety of
health benefits and wellness programmes are offered to all our colleagues,
globally.
Local benefits
A competitive salary and benefits packages
Annual Leave and
Public Holidays
Social Insurances and
Housing Fund
Free accommodation and
meals
We’re
Fans. Are you?