高级客房服务员 Senior Room Attendant

Report to shift on time in issued uniform in a
clean, neat and tidy appearance at all times.
准时上班, 上班时穿着干净, 整洁的制服
Pick up work assignments（work form,
minibar form and disinfection form） from the Housekeeping
Department, and review for any questions.
Sign in/ out on the attendant sheet and the floor keys. Report to
assigned areas with required keys, equipment, supplies, etc.
从管家部领取自己的工作任务（做房报表、minibar报表和消毒报表）, 并查看是否有任何问题. 在出席簿和钥匙簿签出所领耶的钥匙, 配备着所需钥匙, 请洁工具等备品到分配的区域中工作
Clean guest rooms following the established
procedures and MO standards.
根据文华东方集团标准设立的工作程序来清洁客房
Check for any discrepancies on the room
attendants report.
检查服务员报告上是否有任何差异
Report any damages or repairs and maintenance
needed to Housekeeping.
将任何损坏或者维修以及维护需求上报给管家部
Report any items found in check out rooms to
Housekeeping office.
将所有在已退客房中捡到的物品交给管家部办公室
Check, replenish all the items( clothing,
amenities, beverages in minibar and teas, coffees, sugars and so on) and
record mini bar spending on reports.
检查, 补给的所有物品（棉织品、一次性物品、minibar酒水及茶、coffee、糖包等）并将小酒吧消费记录在报表上。
Inform the Runner to replenish the fruit for
the room booked on the day.
通知对客派送员补充当天预定客房的水果
Following the brand standard and
conscientiously complete the turndown task assigned by the F shift
supervisor
认真完成中班主管分配的夜床任务并按照集团标准执行
Complete the inspection task of empty rooms
every day in a timely manner
及时完成每天空房的检查任务
Actively cooperate with the completion of the
room plan cleaning project arranged by the supervisor
积极配合完成主管安排的房间计划清洁项目
Response to guest request in a timely manner.
及时对客人的要求做出回应
Pick up laundry and dry cleaning items
whenever require.
不论在任何时候都可以接收洗衣或干洗
Following hotel standard to Maintain the
cleanliness of work area, pantry and clean the equipment of using( cleanliness
equipment： vacuum
machine, trolly)
保持工作区域和工作间的干净, 下班前需把所使用的工具（工具蓝物品）和设备（吸尘器、工作车等）按照酒店规定清洁干净，
Communicate with Housekeeping offices and
colleagues to ensure guests stay in a comfortable environment.Responsible for HSKP store management relevant matters.负责客房部仓库管理等相关工作。
与管家部办公室和同事进行交流, 以确保客人在舒服的环境中.
Perform other duties as assigned by
management.
履行经理分派的其他任务
Strictly comply with the relevant provisions
of the hotel's 《Employee
Handbook》
严格遵守酒店《员工手册》相关规定。