宾客关系经理Guest Relations Manager

· Installsand establishes all Guest Recognition Processes at the hotel.
· 建立并完成酒店里所有的宾客识别管理计划。
· Review arrivalinformation on a daily basis: VIP, special occasion guests, repeat guests andlong stay guests.
· 查看每日的VIP报表，根据不同的VIP提供个性化服务。
· Support and assistin Guest History and Guest Preferences to ensure accurate and pertinentinformation to achieve consistent deliver to guests throughout the hotel.
· 维护和协助建立宾客的客史和喜好，并保证其合理性和准确度，以便能给客人提供完美的入住体验。
· Be familiar with LQEand USP and is guided in daily work by these.
· 熟悉LQE和USP的服务标准，并应用于日常工作作为指导。
· Ensure that guestcomplaints are properly logged and acted upon by trying to avoid any guestleaving the hotel dissatisfied.
· 确保客人的投诉被及时的处理和记录，避免任何一位客人因不满而离店。
· Always cooperatewith all relevant departments to working together on every guest questions orrequests.
· 能够与其他部门合作共同解决客人的问题，满足他们的需求。
· Supervises, directsand manages all members of guest services team.
· 管理宾客服务团队。