Guest Service Manager 宾客服务经理

岗位职责：
Job description
1.大堂副理在前厅部经理的直接领导下，在当班期间负责整个酒店的正常运作。
Under the direct leadership of the front office manager, the assistant manager of the lobby is responsible for the normal operation of the entire hotel during the shift.
2.要负责处理宾客的问题和投诉。
Responsible for handling guest questions and complaints.
3.要负责重要宾客的迎领工作。
Be responsible for the welcoming work of important guests.
4.协助酒店高级管理层负责及整个饭店的运作收集对客服务过程中所产生的问题信息。
Assist the hotel's senior management and the operation of the entire hotel to collect information on the problems arising from the customer service process.
5.解决当班期间发生的安全问题。
Solve the safety problems that occurred during the shift.
6.向其它班次协调交班记录上需要沟通的事项。
Coordinating the shift records to other shifts.
岗位要求：
Job requirments
1.大专以上学历，有同岗位工作经验3年以上。
College degree or above, with more than 3 years of work experience in the same position.
2.善于交际具有较好的管理和协调能力，能够很好的发挥其管理、领导和监督的作用。
Being good at communication has good management and coordination ability, and can play its role of management, leadership and supervision.
3.注重细节，工作有责任心，敢于承担责任，执行力较强。
Pay attention to details, work with responsibility, dare to take responsibility, and have strong execution.
4.有上进心和良好的学习能力和抗压能力。
Self-motivated and good learning and stress resistance.