前台接待 Lobby Host(J10938)

工作职责：
• Registers and rooms all arrivals according to established procedures.
• 按照酒店的程序，为所有到达客人登记及安排房间。
• Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation.
• 为客人登记、结账及更换房间，按照预定部要求，确保把所有数据完整输入酒店电脑系统。
• Maintains cashier float and ensures accurate daily report of all money received.
• 维持现金流动，确保收到现金的准确性。
• Cashes hotel guest’s personal and travelers checks and assists with currency exchange.
• 为酒店客人兑换个人或旅游支票，协助客人兑换现金。
• Responsible and attends to guest’s request of using the service of safety box at all times.
• 通过保险箱服务，满足客人要求。
• Attends to guest’s complaints, inquiries and requests, referees problems to supervisor/Duty Manager if he/she unable to assist.
• 处理客人投诉，回答客人提出的疑问，在不能解决时，上报给前台主管或大堂副理。
• Be familiar with other Intercontinental Hotels and Resorts so that guest indicating any next destination on the registration card can be “sold” an onward booking to another InterContinental Hotels.
• 熟悉其他的洲际酒店及其地址，以至客人在登记卡上指出下一个目的地时，能为客人推销另外的洲际酒店。
• Performs the audit balances and prepares all works for audit in an orderly fashion.
• 完成审记报告，为审记做准备。
• Maintains comprehensive knowledge of standard reservation procedures including correct forms to use, how to read telex, e－mail, messages, and how to interpret availability sources within the reservation systems.
• 了解预定程序标准，其中包括：正确使用表格，怎样读电报、电子邮件、信息，怎样通过预定系统了解可供房间资源。
• Maintains exemplary deportment standards of behavior and appearance and attitude as expected in a IHG Brand.
• 按照洲际品牌标准，维持良好的个人仪态、仪表。
• Takes personal interest and pride to ensure that the front desk work area is kept clean and in an orderly state all times.
• 保持前台工作区域的干净，及正常工作秩序。
• To handle the rebate, paid out /the account transferring.
• 处理折扣，付款及账目转移。
• Assist guests with all inquiries, both hotel and non－hotel related.
• 回答客人有关酒店及非酒店的质疑。
• Conduct effective shift briefings to ensure hotel activities and operational requirements are known.
• 有效制作值班简报，确保员工知晓酒店活动及操作要求。
• Maintain detailed knowledge of the activities of the day and alert to any potential problems.
• 详细了解酒店日常活动，警惕潜在问题。
• Manage all incoming guest mail, messages, telexes, facsimiles and special deliveries, in accordance with policy.
• 按照酒店政策，处理送给客人的邮件、信息、传真、电报及其他特殊物品。
• Manage outgoing guest mail, courier services, postage of parcels and freighting as directed by guests.
• 处理客人送出的邮件、包裹邮资及货物。
• Maintain order and security of guest keys and other selected keys kept in Front Office, ensuring key issue policy is followed.
• 按照酒店钥匙政策，确保客人钥匙、前厅保存的其他钥匙的顺序及安全。
• Receive telephone calls and take messages for guests who are out, in accordance with hotel policy.
• 按照酒店政策，在接到外出客人电话时，留言给客人。
• Record incoming registered mail, telegram, parcel, telex in appropriate file.
• 存档记录好客人的挂号信、电报、包裹。
• Perform other duties as maybe assigned by superiors.
• 完成上级布置的其他工作。
任职资格：
• Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
• 完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。
• Good writing skills
• 具有良好写作技能
• Proficient in the use of Microsoft Office and Front Office System
• 熟练使用微软办公软件和前台系统
• Problem solving, training and organizational abilities
• 具有解决问题，培训和组织能力