宾客服务中心接待员

1、Process all incoming and outgoing calls accurately and courteously
正确并礼貌地处理所有打进和打出酒店的电话。
2、Records and controls accurately wake up calls
准确记录并管理叫早服务。
3、Calls guests by name whenever possible
尽量称呼客人的姓名 。
4、Handles guests needs or requests and reports complaints to the Telephone Supervisor
满足客人的需要或请求，并向总机主管汇报投诉情况。
5、Strictly abides by standards policies and procedures governing cases of emergency such as fire, bomb scare and other critical situations
严格遵守处理紧急事件，如火灾、炸弹威胁和其它危机的标准政策和工作程序。
6、Attends to all guest queries and requests promptly
及时处理客人的所有问询和要求。
QUALIFICATIONS：
任职要求
1、Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。
2、Able to read and write English
能够读写英语