餐饮部领班（彩丰楼、鲜艳餐厅、大堂吧）F&B Team leader(Caifenglou、Xianyan and Lobby Bar)

F&B team leader中餐厅领班
Duties and Responsibilities工作职责
· Meet and greet all guests, and potential guests, at the front of the Restaurant by ensuring the following:
在餐厅的前部迎接所有宾客和有可能的宾客，确保完成以下工作：
o Ensure the restaurant is ready to receive guests prior to opening and that both wait staff and tables are ready in line with opening standards
确保在开始营业前餐厅准备就绪，侍应生和餐桌服务员都遵守开始营业规范。
o Ensure restaurant operating equipment is clean and in working order
确保餐厅运营设备的清洁并正常工作。
o Maintaining impeccable uniform and personal presentation standards in accordance with hotel policy
按照酒店的规定保持工服和个人仪表的高标准。
o Welcoming guests to the Restaurant, by using the Restaurant name
迎客人光临餐厅，使用餐厅的名称。
o Inquiring if they have a reservation and noting it in the reservation book if they do
询问客人是否有预订，如有预定在预订册上做记录。
o Creating a reservation for them with their dining preferences if they do not and noting it in the reservation book
为客人登记预订并注有用餐喜好，如客人没有预订则在预订册上记录。
o Being attentive to guest requests
周到的满足客人要求。
· Escort guests to their preferred table or reserved table and seat guests according to restaurant standards
陪同客人前往喜欢的餐台或预订的餐台，按餐厅标准安排客人就坐。
· Take telephone bookings and document in the Reservation book according to restaurant standards
接听电话订位并按餐厅的规范在预订冊上记录。
· Train wait staff and bus staff in hostess standards
按领位员的标准培训员工。
· Be attentive to guests and resolve their complaints where possible, reporting all incidents to your Supervisor
周到的为客人服务，并尽可能解决客人的投诉，向上级领到报告所有事件。
· Maintain responsibility of cleanliness of hostess stations
保持迎宾台的清洁。
· Maintain responsibility of cleanliness of all menus and drink menus
保持所有菜单和饮料单的清洁。
· Assist with beverage service
协助饮料服务。
· Assist with food service
协助食品服务。
· Maintain detailed knowledge of menu, including daily specials
对菜单有具体的了解，包括每日特价。
· Ensure tables are cleared quietly and efficiently
确保迅速且高效的清理餐桌。
· Carry food and beverage trays in a safe manner to minimize breakages
安全的举餐盘使破损降低。
· Complete dockets accurately and clearly
准确和清楚的填写收据。
· Maintain current information on all general activities of the hotel
了解当前酒店所有的活动。
Bar team leader 大堂吧领班
Duties and Responsibilities工作职责
· Deliver Food and Beverage service of high standard and in accordance with departmental standards and procedures
按照部门的规范和程序提供高标准的餐饮服务。
· Develop departmental standards and procedures to promote salesmanship, beverage creativity and profit
为销售，饮品创新和利润制定部门的规范和程序。
· Communicates to his/her superior any difficulties, guest comments and other relevant information
与上级领导交流有关疑难，客人意见和其它相关信息。
· Delivers daily briefings and attends other Food and Beverage meetings as scheduled
召开每日例会和参加计划好的餐饮部会议。
· Delivers prepared training sessions in line with a departmental monthly calender
按照部们的月度活动日历提供制定的培训课程。
· Prepares for service by ensuring the department’s:
确保部门的以下各项工作就绪为客人提供服务：
o Grooming is impeccable and in accordance with ICHG personal presentation standards
遵守洲际酒店集团的个人仪表仪容规范著装无可挑剔
o Equipment is clean
设备干净
o Equipment is sorted and stored
设备分类且存放好
o Glassware is polished
玻璃器皿擦亮
o Requirements for special occasions are ready
特别活动的要求准备就绪
o Music is on
放音乐
o Lighting is on
开灯
o Outlet is ready for service and guest comfort
酒吧准备就绪为客人提供舒适的服务。
· Carries out effective service by ensuring all staff are aware of their role in:
确保所有员工了解自己的职责高效的提供服务：
o Greeting and seating guests
迎宾并安排客人就坐
o Explaining and up-selling daily beverage specials
说明并推销每日的特价饮料
o Processing food orders accurately
准确的下食品单
o Using trays and tray jacks effectively
有效的利用托盘和托盘架
o Quickly taking food and beverage orders
快速的为客人写餐饮订单
o Ensuring payment methods are handled accurately
确保准确的处理付款方式
o Ensuring working areas are cleaned and re-set quickly
确保工作区快速的清洁和重新摆放整齐
o Ensuring the bar is clean
确保吧台干净
o Regularly cleaning ashtrays
定时清理烟灰缸
o Conversing with Guests in relation to the food and beverage products
与客人交谈有关的餐饮产品
· Carries out effective beverage service by ensuring:
通过确保以下内容高效的提供饮品服务：
o Beverages are up-sold and regularly replenished, abiding by responsible alcohol service regulations
遵守酒精饮料服务归定，推销饮料并定时为客人续酒。
o Converse with Guests about wine, advising the types and styles of wine, taking wine orders and serving wine
与客人谈论葡萄酒，建意葡萄酒的品种和风格，写单和为客人送酒
o Promoting and selling cocktails to guests
向客人推销鸡尾酒
o Making and presenting cocktails
调配和装饰鸡尾酒
o Coffee and tea is served hot and in accordance with standard
按规范提供热的咖啡和茶
· Patron care standards are adhered to by ensuring:
通过确保以下方面遵守宾客服务规范：
o Guests are advised on alcoholic beverages
给予客人有关酒精饮料的建议
o The strengths of alcohol is advised and guests are advised as to their effect
告知客人酒精强度，并告诉客人对他们的影响。
o Compliance with legal provisions of local liquor codes
遵守法律规定和地方酒精饮品条例
o Level of intoxication of guests is assessed and appropriate action taken
评定客人的醉酒程度并采取必要的措施
o Advise guest on the hotel’s policy of smoking
通知客人酒店的吸烟规定
o Monitor factors which interfere with the total experience of the guest
监测影响客人总体体验的各方面工作
· Cellar operations are carried out including:
酒窖管理包括：
o Correct use of refrigeration system
正确的使用冰箱系统
o Effective operation of the post-mix syrups bulk dispense system
有效的使用后混合桶装糖浆分装设备
o Operating the beer reticulation system
使用啤酒过滤裝置
o Adhering to stock control procedures
遵循存货管理程序
· Take appropriate action to resolve guest complaints
正确处理客人的投诉。
· Requisition bar items according to bar stocks
根据酒吧存货量领取酒吧物品。
· Train bar attendant, wait help and bus help in basic beverage knowledge and beverage service
为酒吧侍应生提供基本的饮料知识和饮料服务的培训。
· Complete spillage report and submit to Food and Beverage manager at the Conclusion of each shift
填写洒酒单并在每班结束后交给餐饮经理。
· Assist the Food and Beverage Manager to source and review outlet musicians
协助餐饮经理寻找和审评音乐师。
· Assist to promote the musicians
协助乐师的推广工作。
· Design promotional material which is aimed at increasing revenue, covers and profit for the Bar with the approval of the Food and Beverage Manager
设计以增加收入，人数和利润为目的的酒吧宣传材料，然后由餐饮经理审批。
· Works with Superior on manpower planning and management needs
和上级领导一起进行人力规划和管理需求。
· Works with Superior in the preparation and management of the Department’s budget
和上级领导一起编制和管理部门预算。
F&B pantry head 备餐间领班
Duties and Responsibilities工作职责
· Meet and greet all guests, and potential guests, at the front of the Restaurant by ensuring the following:
在餐厅的前部迎接所有宾客和有可能的宾客，确保完成以下工作：
o Ensure the restaurant is ready to receive guests prior to opening and that both pantry staff and tables are ready in line with opening standards
确保在开始营业前餐厅准备就绪，备餐部员工和餐桌服务员都遵守开始营业规范。
o Ensure restaurant operating equipment is clean and in working order
确保餐厅运营设备的清洁并正常工作。
o Maintaining impeccable uniform and personal presentation standards in accordance with hotel policy
按照酒店的规定保持工服和个人仪表的高标准。
o Welcoming guests to the Restaurant, by using the Restaurant name
迎客人光临餐厅，使用餐厅的名称。
o Being attentive to guest requests
周到的满足客人要求。
o Deliver food within shortest time, ensure hot dish serves in hot, cold dish serve in cold.
确保食品在最短时间内送达，并保证上菜温度，热菜要热，凉菜要凉
· Escort guests to their preferred table or reserved table and seat guests according to restaurant standards
陪同客人前往喜欢的餐台或预订的餐台，按餐厅标准安排客人就坐。
· Take telephone bookings and document in the Reservation book according to restaurant standards
接听电话订位并按餐厅的规范在预订冊上记录。
· Train wait staff and bus staff in hostess standards
按领位员的标准培训员工。
· Be attentive to guests and resolve their complaints where possible, reporting all incidents to your Supervisor
周到的为客人服务，并尽可能解决客人的投诉，向上级领到报告所有事件。
· Maintain responsibility of cleanliness of pantry area
保持备餐区的清洁。
· Assist with beverage service
协助饮料服务。
· Assist with food service
协助食品服务。
· Maintain detailed knowledge of menu, including daily specials
对菜单有具体的了解，包括每日特价。
· Ensure tables are cleared quietly and efficiently
确保迅速且高效的清理餐桌。
· Carry food and beverage trays in a safe manner to minimize breakages
安全的举餐盘使破损降低。
· Complete dockets accurately and clearly
准确和清楚的填写收据。
· Maintain current information on all general activities of the hotel
了解当前酒店所有的活动。