前台接待 Front Desk Agent

Performs check-ins and check-outs efficiently.
高效率地办理入住和退房手续。
Performs cashiering functions efficiently.
高效率地执行收银的业务。
Handles all guests’ requests or enquires promptly and efficiently.
迅速有效地处理所有客人的要求。
Monitors interface Lost Postings regularly.
定时地监督系统的漏帐。
Immediately reports and turns over lost and found items at all times.
处理失物招领时能够迅速报告并上交物品。
Possesses full knowledge of emergency procedures.
实践和熟练掌握紧急事件处理程序。
Prepare room key and welcome folders for all guests.
为所有的客人准备钥匙卡和欢迎卡。
Must greet all guests with warm and natural standard at every guest contact point. （Moment of Truth）
在每一次与客人接触时，必须热情和自然地称呼，向客人问候。
Ensure all guest information are keyed in Public Security Bureau computer and transmitted to PSB every morning without fail
确保所有客人的信息输入到公安局的电脑系统，并在规定时间将信息正确无误的发送到公安机关。
Coordinate closely with Housekeeping on all guest request / complaint related to Engineering and feedback to guest of action and check satisfaction.
与客房部紧密合作解决客人有关于工程方面的要求和投诉，反馈给客人并检查满意度。