ADD Manager 全日制餐厅经理

dministration
行政
 
·        Manage ADD and Room Service operations.
负责西餐厅和送餐部运作。
·        Maintain excellent level of customer service.
保证对客优质服务水平。
·        Develop menus with other members of F&B team.
同团队成员一起制定菜单。
·        Set departmental targets and objectives, work schedules, budgets, and policies and procedures.
设定部门目标，工作计划，预算和规章制度。
·        Evaluate guest satisfaction levels with a focus on continuous improvement.
评估客户满意度并持续改善。
·        Ensure communication meetings are conducted and post-meeting minutes generated.
保证组织沟通会并形成会议纪要。
·        Assist other departments wherever necessary and maintain good working relationships.
必要时协助其他部门，保证良好的工作关系。
·        Comply with hotel security, fire regulations and all health and safety legislation.
遵守酒店安全、消防法规和所有健康与安全制度。
 
Financial and Revenue Responsibilities
财务及收入职责
 
·        Drive sales to maximize budgeted revenue.
推动销售达到收益最大化。
·        Saving all kinds of expenses.
节约各项费用。
·        Saving the energy cost.
节约能源。
·        Incentivize team members to maximize sales and revenue.
激励团队成员强化销售与收益最大化。
 
Learning & Development and Talent & Culture
学习与发展和人才与文化
 
·        Recruit, manage, train and develop the Restaurant team.
招聘、管理、培训和发展餐厅团队成员。
·        To ensure that all Departmental Operations Manual are prepared and updated
确保准备和更新所有餐饮部门运作手册。
·        Induct new Talents into the team following F&B induction manual.
引导新的人才们加入团队后，遵守餐饮部入职手册。
·        Performance reviews done in a timely manner.
及时完成绩效考核。
·        Develop and maintains relation with local schools.
发展和保持与本地学校的联系。
·        Identifies Talents development needs.
明确人才发展的需要。
·        Conducts training for the development of Talents
为部门人才发展进行培训。
·        Coaches and counsels Talents
教导和劝告人才。
·        Leads and maintains a positive working environment
领导和保持一个积极的工作环境。
·        Delegates work in a manner appropriate to skill levels and the abilities of Talents
根据人才的能力和技能水平，以适当的方式分配工作。
·        Deals effectively with Talents from diverse backgrounds
有效地处理来自不同背景的的人才。
·        Avoids overusing status or position power
避免过度使用身份或职位权力
·        Earns a reputation for fairness and approachability
做到和蔼可亲，平易近人。
·        Ensure that guest and Talent information and transactions are kept confidential during and after employment with the company
确保在职期间和离职后，为客人和人才信息和事务保密。
·        Ensure wherever possible that talents are provided with a work place free of discrimination, harassment and victimization.
确保人才不会受到与工作场所相关的歧视，骚扰和侵害。
·        Treats complaints of harassment and discrimination promptly and confidentially
及时并且保密地处理骚扰、歧视的投诉。
·        Treat customers and colleagues from all cultural groups with respect and sensitivity.
谨慎和尊重地对待不同文化群体的客户和同事。
·        Identify and deal with issues which may cause cross cultural conflict or misunderstanding.
识别和谨慎处理那些可能会引起交叉文化引发的冲突或误解。
 
Guest Service Responsibilities
对客服务的责任
 
·        Build and maintain positive relationships with all internal customers and guests in order to exceed their needs.
与所有的酒店客人建立并保持积极的关系。
·        Take action to address these needs in order to exceed their expectations.
努力去预知客人需求以便满足并超出他们的需求。
·        Create a positive hotel image in every interaction with internal and external customers.
在与国内外的客人交流时，努力保持酒店的正面形象。
·        Adhere to hotel brand standards.
坚持酒店的品牌标准。
·        Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests.
保持高水平的酒店产品和服务知识，以便向客人解释和介绍相关的服务设施。
·        Assist guests and escort them to locations within the hotel at their request.
在酒店内部，如果客人要求，一定要帮助客人并把他带到要去的酒店内的任何地方。
·        Maintain knowledge of special programs and events in the hotel in order to recognize and respond to guests needs.
对特殊活动和事件要有了解以便回答客人的需求。
·        Maintain current Hotel information to be able to provide information to guests.
了解最新的酒店知识以提供给客人最新信息。
·        Implements Procedures which enhance the guest experience.
执行正确的程序以提高客人的体验。
·        Deals diplomatically and skillfully during guest interactions.
有礼貌，有技巧与客户进行接触。