Guest Service Center Agent 宾客服务中心话务员

1.The Guest Service
Center is responsible and accountable for all operations in relation to the
Switchboard and guest message delivery whilst on duty. All duties and tasks
performed are to be procedurally correct, timely and of a consistently high
quality. The Guest Service Center must also ensure that through personal
presentation, telephone manner, effective and efficient work practices and
guest service standards, that guests and callers "first" impression
of hotel is a lasting one of genuine warmth and friendliness and of high standards.
宾客服务中心员工在当班时对所有有关的接线操作和客人留言的分送负责。要正确地、及时地和始终如一的高质量履行职责和任务。宾客服务中心员工也要确保通过个人的介绍、电话礼仪、有效率的工作以及标准对客服务来给客人和致电者留下一个真正温暖、友善和高标准的酒店的第一印象。
2.Responsible for ensuring
that clear and constant communication lines are kept with all staff, areas and
Hotel departments.
负责确保所有员工，区域和饭店各个部门的电话线通畅清晰。
3.services and
facilities provided by Pullman Beijing South.
确保向客人和打电话的人简要介绍酒店的所能提供的有关服务和设施。
4.Responsible for
the ongoing communication of pertinent information using the Telephone logbook
provided to other shifts.
负责将发生中的事情的相关信息记录在交班本上，以便其他班次的员工知道。
5.To ensure you
have a complete and thorough knowledge of the outlets of hotel, their operating
hours and the scope of services that they provide.
确认已经完全了解酒店的餐厅以及他们的营业时间和经营范围。
6.To ensure that
all telephone calls are attended to in a helpful and professional, yet warm and
friendly manner.
确保所有电话的转接是按专业标准，并且有礼貌、热情友好的态度。
7.To ensure all
guests are provided with an efficient Guest Service Center service as required.
确保客人得到了所要求的高效率的宾客服务中心服务。