前台经理 Front Desk Manager

• Check-in for guests is carried out quickly according to the quality and speed of the reservation, confirm the relevant information, such as: room rate, number of people, etc., and arrange the room according to the guest's preference. Introduce guests to the hotel's various promotional activities and promote Hilton Honors clubs to non-members to attract new members to join. Direct the direction to the room and explain how to use the room key, distribute gifts to guests, etc.
根据预订优质快速的为客人办理入住手续，确认相关信息，如:房价，人数等，依客人喜好予以排房。向客人介绍酒店各种宣传促销活动及推销希尔顿荣誉客会给非会员，吸引新会员的加入。指引去房间的方向并解释房卡的使用方法，向客人分发礼物等。
•Ensure that all needs during your stay are effectively met, and assist guests with foreign currency exchange and checkout procedures. Receive payment methods such as cash, credit cards, traveller's cheques, corporate or third-party payments, etc.
确保入住期间的各项需求能有效满足，帮助客人办理外币兑换及结帐手续。接收现金，信用卡，旅行支票，公司或第三方付费等付款方式。
•Warm and friendly greetings to guests, positive and appropriate response to their reasonable needs. Accurately provide various information such as the opening hours of the hotel's business premises and VIP promotion programs.
热情友好的问候客人，对客人的合理需求予以积极恰当的回应。准确提供各种信息如：酒店营业场所的营业时间及VIP促销计划等。
•Problems and needs that cannot be solved within the scope of their authority are promptly fed back to the corresponding departments and personnel to be solved.
对自己权限范围内不能予以解决的问题和需求，及时反馈给相应部门和人员予以解决。
•Play an active role in the team, communicate effectively, and ensure that goals are met.
在团队中起到积极作用，有效的沟通，确保达到目标。
•Provide customers with warm and attentive service, feel at home.
为顾客提供热情周到的服务，有宾至如归感。
•Provide customers with warm and attentive service, feel at home. Check in as per the reservation, check the reservation information, Hilton Honors number and airline membership number to ensure the integrity of the check-in form and the security and validity of the payment method.
依照预订为客人办理入住，核对预订信息，希尔顿荣誉客会号及航空公司会员号，确保入住登记表的完整性及付款方式安全有效。
•Take necessary action to deal with customer dissatisfaction in a timely and effective manner, and inform the Duty Manager or Guest Relations Manager when appropriate. Return visitors to ensure that guests are satisfied with the solution.
采取必要行动，及时有效的处理顾客的不满，适当的时候告知值班经理或宾客关系经理。回访客人，确保客人对解决方法满意。