客房文员 Housekeeping Clerk

•Record all incoming calls and assign the appropriate tasks to relevant colleagues or departments.
记录所有来电，并且将相应的任务分配给相关同事或者部门。
•Assist the executive deputy housekeeper to complete the work of the housekeeping department warehouse.
协助行政副管家完成客房部仓库的工作。
•According to the needs of the department, reasonable purchase of corresponding materials, reserves to maintain sufficient spare parts.
根据部门需求，合理申购相应物资，储备保持充足的备品。
•Assist housekeeping staff and floor supervisors with inquiries about guest needs, questions, and room status.
帮助客房服务员和楼层主管处理有关宾客需求、问题及房间状态的询问。
•Attend regular housekeeping staff meetings to ensure that relevant information is uploaded to floor supervisors and other colleagues.
出席客房服务员例会，确保相关信息上传下达至楼层主管和其他同事。
•Ensure the safe use of keys and work phones during operation, and check out before the start of the work and check in and check after the end of the work.
保证营运中钥匙和工作手机的安全使用，并且做到工作开始前签出以及工作结束后签入及核对。
•Record lost and found collections in accordance with the normative system, and keep records complete, properly stored, and orderly distribution according to standards.
根据规范制度记录失物招领，并且根据标准保持记录完整、储存得当以及有序分发等。
•If necessary, assist the department in handling the department's monthly attendance, including attendance records, annual leave, sick leave, unpaid leave, etc.
如有需要，协助部门处理部门的每月考勤，包括考勤记录、年假、病假、无薪假等。
•Assist the administrative deputy housekeeper to complete the monthly statement record as required.
协助行政副管家按要求完成月度报表记录。
•Properly organize the housekeeping department's file summary.
恰当的整理客房部的文件汇总。
•Comply with the hotel's work policies and procedures, Comply with Hilton's Code of Business Conduct and the terms in the employee handbook.
遵守酒店的工作政策及程序，遵守希尔顿的商业行为规范以及员工手册中的条款。
• Adhere to the hotel safety system, emergency handling regulations and procedures.
坚持酒店安全制度、紧急情况处理规定和程序。