Chinese Restaurant Captain 中餐厅领班

·
Build and maintain positive
relationships with all internal customers and guests in order to exceed their
needs.
与所有的酒店客人建立并保持积极的关系。
·
Take action to address these
needs in order to exceed their expectations.
努力去预知客人需求以便满足并超出他们的需求。
·
Create a positive hotel image
in every interaction with internal and external customers.
在与国内外的客人交流时，努力保持酒店的正面形象。
·
Adhere to hotel brand
standards.
坚持酒店的品牌标准。
·
Maintain a high level of
product and service knowledge in order to explain and sell services and
facilities to guests.
保持高水平的酒店产品和服务知识，以便向客人解释和介绍相关的服务设施。
·
Assist guests and escort them
to locations within the hotel at their request.
在酒店内部，如果客人要求，一定要帮助客人并把他带到要去的酒店内的任何地方。
·
Maintain knowledge of special
programs and events in the hotel in order to recognize and respond to guests
needs.
对特殊活动和事件要有了解以便回答客人的需求。
·
Maintain current Hotel
information to be able to provide information to guests.
了解最新的酒店知识以提供给客人最新信息。
·
Implements Procedures which
enhance the guest experience.
执行正确的程序以提高客人的体验。
·
Deals diplomatically and
skillfully during guest interactions.
有礼貌，有技巧与客户进行接触。
·
Supervise cash handling and
banking procedures.
负责监督现金操作和交接程序。
·
Prepare daily banking and cash
flow reports.
填写部门营业收入报表。
·
Establish and instruct talent
in cash security procedures.
建立和指导人才正确处理现金程序。
·
Deal with irregular payments.
处理非日常的付款。
·
Supervise the maintenance of
service equipment.
监管和维护服务设备。
·
Monitor standards of guest
facilities and services.
监督客人设施和服务标准。
·
Control stock and monitor
security procedures.
控制库存和进行安全监督。
·
Assist with menu and wine list
creation.
协助开发新菜单和酒水单。