澳朵花园礼宾员

礼宾员是度假村里居民获取信息、得到帮助和了解外界的第一联络人。他们的使命就是始终按照度假村的服务标准，随时为居民解答疑问、提供线上指导与帮助、协调处理日常事务。确保所有居民和客人得到个性化的服务体验。他们必须在任何时候都秉承度假村的文化，同时让居民和客人沉浸在宾至如归的氛围中。
Follow all resort policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
遵守度假村的所有政策和工作程序。确保制服和个人仪容仪表专业且整洁，维护隐私信息的机密性并保护公司资产。
Interacting with and constantly creating Warmly, Friendly for our residents during each encounter.
在每一次相遇时，与居民保持互动并不断创造热情、友好的氛围。
Answer phone an email inquiries from residents in a timely and respectful manner.
及时礼貌地接听居民的电话和电子邮件的咨询。
Greet residents and visitors warmly and make them feel welcome and attended.
热情问候接待居民和来访的客人，让他们感到受欢迎和尊重。
Offer resort’s restaurant promotion and activity recommendations.
提供度假村餐厅推广信息和活动推荐。
Assist residents in arranging transportation and excursions.
协助安排居民的交通出行和短途旅行。
Receive mail, phone calls, packages, etc., do transceiver registration.                              接收邮件、电话、包裹等，做好及时回复和收发登记。
Act as a liaison between residents and any department necessary including the restaurant, housekeeping, health club etc..
作为居民和餐厅、客房部、健身、会所等部门之间的联络协调人员。
Anticipate residents needs in order to accommodate them and provide an exceptional resident experience.
预期居民的需求并提供适合他们的卓越体验。
Answering questions regarding and/or making arrangements for dining, entertainment, sports events, recreation, health and beauty services, transportation, cultural activities, shopping, floral services and other services. 
回答或安排有关餐厅、文化娱乐、体育活动、美容养生、交通出行、购物体验、花卉绿植服务和其他服务。
Respond to resident requests for special arrangements.
回应居民对特殊安排的需求。
Review shift logs/daily memo books and document pertinent information in logbooks.
查看交班本/备忘录，并在交班本里记录相关信息并跟进。
Correctly updating resident profiles and preferences and ensuring that any previous preferences are being recapped to and recognised with residents.
正确更新居民档案和喜好，确保所有归档的信息是得到居民认可的。
Up-keeping the accuracy of data input and cashiering according to SOP; reporting any discrepancies to the Senior Concierge.
根据相关标准操作流程确保数据输入系统和收银工作的准确性;如有任何差异及时向礼宾主管汇报。
Report accidents, injuries, and unsafe work conditions to Senior Concierge; and complete safety training and certifications.
向礼宾主管报告事故、伤害和不安全的工作环境;并完成安全培训和认证。
Responsible for cash and billing handling.
负责现金和账单处理。
 Maintaining a daily logbook in order to pass on all information and issues to the next shift for follow up.
每日更新和交班本，确保将所有信息和未完成事务交接给下一个班次进行跟踪处理。
Completing all shift      procedures and duties correctly and on time.
按时、正确地完成所有交接班程序和工作职责。
Welcome and acknowledge all residents according to resort standards, anticipate and address residents service needs, and thank residents with genuine appreciation.
根据度假村的标准欢迎并认可所有居民，预期并满足居民的服务需求，真诚感谢居民的入住。
Develop and maintain positive working relationships with others.
与他人建立并保持积极的工作关系。