Lobby Bar Supervisor 大堂吧主管

- Primary Responsibilities 主要职责
1. Management/ bar operation
管理/酒吧运作
1.1. Assist with the development of Standards & Procedures, in keeping with the hotel policies and procedures
协助按照酒店的标准程序制定服务标准及规则
1.2. Ensure all the staff to carry out the task according to the S&P
确保员工按照标准与程序完成任务
1.3 Complies with the hotel specific, The incumbent will initiate systems and procedures to meet and if possible exceed guest’s expectations
遵守酒店的规章制度，推广相关系统的程序知识以尽可能的超越客人期望
1.4 Assist with the management of cash handling procedures
协助管理每日的结帐工作
1. 5 with the management of bar service
协助管理大堂吧服务
1.6 Oversee the preparation of daily banking and cash flow reports
监督每日财务报告
1.7 Manage the maintenance of equipment
负责设备的维护
1.8 Monitor standards of guest facilities and services
监督客用设施和对客服务的标准
1.9 Control stock and monitor stock security procedures
控制存货并监督存货安全程序
2 Purchasing/Stock 采购/存货
2.1 In conjunction with the Purchasing Manager/
Director develop and monitor the implementation of purchasing procedures
与采购经理/餐饮总监配合发展和监督采购程序的完成
2.2 Prepare budgets for purchases
准备采购预算
2.3 Stock Control
存货控制
2.4 Handle and store stock according to stock control procedures
按照采购程序和明细单进行采购和库存
4. M nu Knowledge 菜单、酒水知识
4.1 Good command food product and menu knowledge.
熟悉餐饮知识和餐厅菜单
4.2 Total knowledge & understanding of Food Preparation Standard & Procedure.
了解并熟知所有食品准备的标准和程序
4.3 Continually examine goods for quality and quantity
控制食品出产的标准
4.4Good command of beverage knowledge
熟悉酒水知识
4.5 Implement beverage service skill
酒水服务知识
5. Human Resources人力资源
5.1Training, development and rostering of staff.
培训、发展和管理员工
5.2Discipline staff
监督工作效率
5.3Coordinate between other departments/ units
与其它部门运转协调
5.4Carry out exit interviews
约束员工遵守纪律
5.5Facilitate multi-skill ensuring maximum flexibility of staff rotation to busy areas all exercised
鼓励员工掌握多技能以保证员工在工作繁忙时最大的工作适应性
5.6Supervise staff performance
进行员工表现评估
5.7Implement staff performance appraisals
实施员工离职面谈
5.8Implement appropriate management practices that provide staff motivation and communication
实施合适的管理方式给予员工动力和沟通
5.9Provide one to one instruction to staff members when required
必要时对员工进行个别面对面指导
6. Guest Service/Sales对客服务/销售
6.1 Responsible for guest and staff satisfaction in the outlet
加强、提高服务水准以超出规定的服务要求
6.2Continually improving and enhancing service standards, and updating the Standards and 　Procedures as and when required. Manage the delivery of high quality service to guests
承担起客人满意的责任
6.3Continually develop sales and promotional strategies for the Hotel’s products and services
不断为酒店产品与服务发展销售和促销
6.4Ensure guest needs and reasonable requests are met
确保客人的需求和合理的要求被满足
6.5Seek opportunities to continually improve guest service
不断寻找机会改进对客服务
6.6 Establish and maintain effective guest relations
建立和维持有效的对客关系
6.7 Take appropriate action to resolve guest complaints
采取合适的行动解决客人抱怨
7. Computer电脑
7.1 Access and use MICROS cashier system
掌握MICROS 电脑收银系统
7.2Access and use Oprea Front desk system
掌握Oprea 前台系统
8. Safety/Cleaning/Maintenance 安全/清洁/养护
8.1Adhere to the hotel’s security and emergency policies and procedures
坚持酒店安全制度、紧急情况处理规定和程序
8.2Be familiar with property safety, current first aid fire emergency procedures
熟悉对财产安全、紧急救护和火警等处理程序
8.3Adhere to hotel cleaning and maintenance programs
坚持酒店的清洁和养护
（薪资可面议）