行政楼层领班/接待员

1. Take and serveguest orders promptly and according to service manual in Executive lounge.
根据行政楼层的服务菜单，及时地为客人点单
2. Do all necessaryset-up side work as assigned.
进行所有规定的摆台工作
3. Answer any guestquestions about the menu.
回答客人关于菜单的问题
4. Answer phone callsaccording to standard by using proper telephone etiquette and within threerings.
用电话礼仪及在三声内接听客人的电话
5. Sitting guest inright place to meet their request.
按照客人要求为客人安排满意的座位
6. Assist to ensureexecutive lounge/floor area is under smooth operation, including buffet set up,meeting room, business centre, guest booking and special guest requests.
协助确保行政酒廊/楼层区域的正常运转，包括自助餐台的摆放，会议室，商务中心及客人的特殊要求
7. Have knowledge oflocal areas and be informed at all times about cultural, historical attractionsas well as their locations and hours of operation.
了解本地区域的历史文化古迹及名胜并了解它们的位置及营业时间
8. Familiar with hotelfacilities and outlet hours. Provide guest with assistance whenever possible.
熟悉酒店设施及各区域营业时间，尽可能的满足客人的需要
9. Have basicknowledge about menu each day; able to serve wine and cocktails.
了解每日菜单的内容；能够提供酒及点心的服务
10. Check food beforeserving it to guest to ascertain that appearance, temperature and portions arecorrect.
在为客人上菜前，检查食物的外观，温度及材料是否正确
11. Check the ExecutiveLounge stock and fill out the requisition form whenever necessary. Pick up stock supplement from storage room.
清点行政楼层的储备物品，在需要的时候及时填写申请单。去库房提取物品
12. Ensure Executivelounge area is clean and tidy at all time.
确保行政楼层区域的干净及整洁
13. Each associate isexpected to carry out, within their capabilities, all reasonable requests bymanagement.
确保每个员工都有能力完成领导交给的任务
14. Check we haveenough stationery and forms for next day operation.
检查是否有足够的文具及表格够第二天使用
15. Know check in andcheck out procedure.
能够办理入住及结账手续
16. Prepare EF arrivalwelcome letter for next day.
为第二天入住行政楼层的客人准备欢迎信