大堂迎宾 Lobby Greeter

1. Be well groomed andconform to the hotel's dress code and deportment.
确保根据酒店的标准打理仪容仪表，保持良好的形象。
2. Be informed aboutdaily operations and events.
了解当日的运作状况和会议活动。
3. Be highly visibleduring extraordinary events.
确保在酒店大型活动时在大堂待命。
4. Be familiar withsales strategies; communicate daily with reservation sales.
了解酒店的市场战略，每日保持和预订部的良好沟通。
5. Develop a thoroughknowledge about all brands in Marriott's portfolio.
了解万豪集团品牌所有品牌知识。
6. Know all frequentcustomers and be familiar with their special requests. Ensure that their needsare met.
掌握酒店的常客信息和特殊要求。确保客人的要求得到满足。
7. Be familiar withcultural differences and know correct behaviour for each culture. Also know thedifferent protocols and etiquette.
了解文化差异并且行为得当。了解其他文化的礼节礼仪文化等。
8. Be knowledgeableabout all emergency plans and know how to act upon them.
掌握酒店的应急处理程序并熟练操作。
9. Report any unusualoccurrences immediately to the front office manager
如有任何异常情况立刻向前厅部经理报告。
10. At all times striveto represent Marriott in the most professional and courteous manner.
时刻保持专业和礼貌的形象以展现万豪集团的企业形象