行李员Bell boy

Specific Duties
具体职责· Assist guest with luggage/baggage.帮助客人运送行李· Answer bell stand phone within 3 rings by using proper phone etiquette. 电话铃响3声之内接听电话，并使用标准的电话用语· Responsible of delivering items required by the guest to guest room or other locations.按照客人要求把物品送至客人房间或指定地方。· Complete all required checklists per shift (e.g., daily checklist, valet list, check out log, etc.).每个班次按要求完成检查清单（比如：每天检查清单、泊车清单、离店日志等）· Ensure timely delivery/retrieval of all luggage, packages, etc. either checked or left at bell stand确保及时递送/检查所有行李、包裹等。包括寄存在礼宾部的行李。· Be very knowledgeable about the rooms and their locations, services and facilities of the hotel.对酒店房间及房间分布、服务项目及设施都很熟悉。· Have a solid understanding and able to give accurate directions to local attractions, restaurants. Being able to offer and arrange car rental, airline and train tickets, office services, beauty and barber services, baby sitting and arranging presents, repairs and shopping for the guests. 对周围的景点和餐厅很熟悉，能够指出具体位置。能够提供以下相关信息并安排相应服务：汽车租赁、机票和火车票、办事处、以及美容美发店，保姆服务、为客人准备礼物、维修、购物等。· Arrange and store luggage carts safely. Extreme care and proper loading habits for protection of guest property should be taken when carts are in use.安全地存放行李车。尤其在使用行李车时要格外小心并养成良好的搬运行李的习惯，以保护客人的财产免受损失。· Maintain post by hotel reader board and in front of bell desk when not assisting a guest. In the absence of a door attendant, perform duties of that position as well, including monitoring the main entrance.没有客人的时候，站在礼宾台的前面。当门童不在岗时，需要同时兼任门童的职责，包括关注酒店大门口· Ensure cleanliness and neatness of work area using free time for cleaning.确保工作区域干净整洁，并利用空闲时间整理工作区域· Each associate is expected to carry out, within their capabilities, all reasonable requests by management. 每一位员工在其能力范围内都需要执行管理层的合理要求